You are banned from this website

  • One of our clients uses iThemes Security (version 7.3.3) for their WordPress (version 5.2.1) website. She continuously gets the user lockout message “You have been banned from this website.”. There are no records for their IP address when we check the itsec_logs & itsec_lockouts tables from PhpMyAdmin or in the iThemes Security “Banned Users” textbox. However, when we clear both the contents of the 2 tables and the textbox data, they can magically log in again. I am sure that the IP address that they provided me is the IP address that is getting banned. Also, their static IP address is whitelisted.

    What could be causing them to be getting banned?

    The page I need help with: [log in to see the link]

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