Yoast SEO meta box is blank – in Canada not USA

  • Resolved kjerstan

    (@kjerstan)


    2 years, 4 months ago

    Weird issue.

    Not reproducible in USA, I can login on chrome or edge and see the meta box.

    In Canada for 3 different admins, they get Yoast SEO meta box is blank – this issue
    https://yoast.com/help/yoastseo-meta-box-is-blank/

    All steps in help file complete – not resolved.

    Also the Canada user logged in with the USA user creds and got the same blank meta box in Canada, but if the USA user logs in, in USA sees everything fine – in Chrome, edge and chrome incognito

    Are there any other canada admins who see this issue??
    Since June 29, 2022

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter kjerstan

    (@kjerstan)

    update: all in one seo works with no issues, so maybe we will have to switch

    Plugin Support Jose Varghese

    (@josevarghese)

    Hi @kjerstan

    Thanks for reaching out to us, and sorry to hear that you are noticing the blank metabox for the Canada users and not for the USA users.

    Blank metabox issues occur due to conflict caused by a plugin or theme within your website or may be due to any file manipulation occurring within files between your server/CDN for that particular region users and browser.

    So can you please ask and check the browser console for errors for users noticing the blank metabox? See the steps to find out How to find JavaScript errors with your browser’s console?. The browser console error will help us to get a clear idea to help you further.

    We look forward to hearing from you and are happy to help you.

    Thread Starter kjerstan

    (@kjerstan)

    We did all of the troubleshooting steps. It did not fix the issue

    Plugin Support Maybellyne

    (@maybellyne)

    Can you check the browser console for errors for users noticing the blank meta box? See the steps to find out How to find JavaScript errors with your browser’s console. The browser console error will help us to get a clear idea to help you further. You can use any image-sharing service like https://pasteboard.co/, https://snag.gy/, https://imgur.com/, https://snipboard.io/, or even upload the screenshot to your website. Once you upload it to an image-sharing service, please share the link to the image here.

    Plugin Support devnihil

    (@devnihil)

    We are going ahead and marking this issue as resolved due to inactivity. If you require any further assistance please create a new issue.

Viewing 5 replies - 1 through 5 (of 5 total)
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