Yoast Free – Taking away meta descriptions without consent

  • Resolved logikal69

    (@logikal69)


    4 years, 1 month ago

    Absolutely disgusting what I have experienced.

    In October, I built a very elaborate site with dozens and dozens of pages. Unfortunately in November, the South African Host that the client was using, of which I built the site on – subsequently received a multiple bot net DDOS attack. (But this is neither here or there) I had to redo absolutely everything to make sure their was no XSS injections, or anything else. Therefore, did the Yoast (free) process twice. During both times, the functionality to include meta descriptions in relation to focused key words, was existent and fully working. Within 8 weeks, the site reached number 1 in the clients market on SE rankings. Great! However, i noticed multiple alerts coming through which indicated the SEO was not functioning correctly. Low-and-behold, the field where I had my meta descriptions in, all disappeared with out notice, without consent!

    HOW IS THIS POSSIBLE?

    Considering the issue with sitemaps and your disruption to WordPress core functionalities, I am very dubious about continuing with you, however this has seriously impacted my clients SEO function. Now having to go through other processes to make sure we are back to number 1/2. This is out of order. You are such a vipers nest and I am just waiting for another problem to occur with you.

    However, now spending 106 pounds with you – I hope this will not happen in the future, but who knows? At least now I should receive premium support.

    Oh, by the way – the second the premium plugin was installed – guess what. My meta descriptions appeared. (going through database tables, exporting pages/posts – scouring through everything – nothing was to be found; thanks Yoast for making me purchase your product to make sure I get my descriptions back.)

    I am very sure you will come back and say to me that this functionality never existed and was rolled back a few years ago. Wonder what your reply would be and if others have experienced this disgrace.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support devnihil

    (@devnihil)

    @logikal69 If you have purchased SEO Premium you would need to contact us directly at [email protected] for assistance as this forum is reserved for support of the free version of Yoast SEO. Thank you for your understanding.

    Thread Starter logikal69

    (@logikal69)

    This problem occurred whilst under your free version. Therefore it is explicitly expressed on this forum, but not to worry – your organisation has received the full brunt of my report.

    Hi @logikal69,

    Just to reassure you, Yoast SEO doesn’t delete data from your site when it’s deactivated or upgraded, so it’s possible that the information still exists in the database but doesn’t appear on the frontend.

    We haven’t received reports of other users being affected by the problem that you’re seeing so this seems to be something specific to your site. Since it sounds like you’re pretty annoyed, we’d definitely like to find a solution for the problem you’re seeing, but we don’t have enough information to troubleshoot.

    Yoast SEO Premium support
    This forum is only for support issues related to the free version of Yoast SEO, so according to the WordPress forum guidelines, we’re not able to offer support or questions related to our premium products here.

    If you’re still eligible for our premium support, we have to ask you to contact our support team directly.

    Yoast SEO support
    If you’re currently using the free version and would like us to confirm whether there is a bug or a conflict on your site, we have a few questions for you below:

    1. Can you send us an example page or a link to a screenshot that shows your meta descriptions settings in the Yoast SEO metabox?

    2. Are you using the latest version of Yoast SEO {15.5)? If not, does updating solve the problem? We have update instructions available in this guide: How can I update my (free) plugin?.

    3. Check for conflicts by temporarily deactivating all plugins except for Yoast SEO and switching to a default WordPress theme like Twenty Twenty-One. Does the meta description appear?

    Plugin Support devnihil

    (@devnihil)

    We are going ahead and marking this issue as resolved due to inactivity. If you require any further assistance please create a new issue.

Viewing 4 replies - 1 through 4 (of 4 total)
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