YITH WooCommerce Gift Card plugin failed – critical error

  • Resolved mfg934

    (@mfg934)


    3 years, 5 months ago

    I have received a compile error caused by the plugin YITH WooCommerce Gift Cards which caused a critical error on my website this morning. I have had the plugin installed for 4/5 months with no issues until today. I have not updated anything on the website recently that has changed the version, unless there has been an automatic update I’m unaware of.

    For now, I have deactivated the plugin. I tried once to activate it again, but the same critical error occurred.

    If I can get help to solve this, I’d like to continue to use this plugin as it has worked well until now.

    Error Details
    =============
    An error of type E_COMPILE_ERROR was caused in line 28 of the file /home2/madefrp2/public_html/wp-content/plugins/yith-woocommerce-gift-cards/plugin-fw/yit-plugin.php. Error message: require_once(): Failed opening required ‘includes/class-yit-help-desk.php’ (include_path=’.:/opt/cpanel/ea-php72/root/usr/share/pear’)

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter mfg934

    (@mfg934)

    Add ‘/*’ at the beginning of each line 28 and 40, then ‘*/’ at the end of each line as below.

    /*require_once ‘includes/class-yit-help-desk.php’;*/

    Plugin Support Alexis Salazar

    (@asaldel)

    Hello there,

    hope you are doing well ??

    We have released a new update that should fix the issue. Could you update it and let us know, please?

    Have a nice day!

    Hello @asaldel… I had the same Critical Error that took the site down, and I’m pleased to say that the update has fixed it. Thanks very much.

    Plugin Support Fran Mendoza

    (@franmglez92)

    Hello there,

    Perfect, you are welcome! ?? ?

    We are happy to help you with anything you need and don’t hesitate to contact us.

    Have a nice day!

Viewing 4 replies - 1 through 4 (of 4 total)
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