• euniceha

    (@euniceha)


    Dear Support,

    I have set my woocommerce to display 4 products per line in the product catalogue. In Brave Browser it shows up as the setting, but in Chrome it shows up as a single product per line. Any ideas on what might be the issue?

    https://prnt.sc/20sou0v

    The screenshot is of the same page each one in a different browser

    all my best
    E

Viewing 7 replies - 1 through 7 (of 7 total)
  • Francesco Grasso

    (@francgrasso)

    YITH Support Representative

    Hi there,
    the issue is a browser cache issue.
    If you have a kind of cache plugin or server configuration for cache, please flush it and you should be ok.
    In the coming theme version I will add code improvements to avoid these cache issues as much as possible!

    Thread Starter euniceha

    (@euniceha)

    Dear Francesco,
    Hope you are well!
    I have taken a screenshot in incognito mode in the Chrome browser to void any caching and it still shows that the products are only one per row… so I don’t think it’s a caching issue as per your suggestion above…

    https://prnt.sc/20ziw3u

    I have also tested in Firefox, and Edge too…all of them only display one item per line

    Thank you for the help!

    Francesco Grasso

    (@francgrasso)

    YITH Support Representative

    Hi again,
    can you please replace the following line of your child theme functions.php

    wp_enqueue_style( 'yith-proteo-style' , get_template_directory_uri() . '/style.css', array( 'select2' ));

    with this new one?

    wp_enqueue_style( 'yith-proteo-style' , get_template_directory_uri() . '/style.css', array( 'select2' ), YITH_PROTEO_VERSION );

    I’ve included this fix in the new version of the child theme available for early adopters of Proteo, it should solve your issues too.

    Thread Starter euniceha

    (@euniceha)

    Hi there!

    I have changed the code and it still has not made a difference..

    https://prnt.sc/217wjzj

    As a test I have also deactivated all my plugins. The only plugins which are activated are Simple SSL, Woocommerce, and Yith multivendor Premium. I am now going to try and revert to a previous version of the theme to see if it changes.
    I really do need to fix this – my site looks terrible :/
    Please continue to trouble shoot with me – it is much appreciated.

    Thread Starter euniceha

    (@euniceha)

    Dear Francesco,

    I have had a major problem with my website, and I don’t want you to spend time trouble shooting with me. I tried to restore to a previous version and I have broken it (crying in the dark). Thank you for the above code – I will try it again after I get the site up and running again.
    Thanks again for your attention
    All my best
    E

    Francesco Grasso

    (@francgrasso)

    YITH Support Representative

    Hi there, really sorry to read this ??
    I can see you have access to our premium support via ticket.
    Please contact us there, and add in the ticket that you need to speak with me and that I’ve send you there from www.remarpro.com
    I will be happy to help you solve your issues!

    Thread Starter euniceha

    (@euniceha)

    Thank you so much – you are amazing! xx

Viewing 7 replies - 1 through 7 (of 7 total)
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