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Resolved zorba256
(@zorba256)

3 years, 4 months ago

I’ve repeatedly tried importing a form via the Import/Export route. All fields are exported correctly but 4 fields are missing when I examine the imported form.
I can see each of the missing fields in the exported XML file and no errors are shown upon import but the issue remains each time I try the import.

The missing fields have been successfully imported in the past but failed in the latest version of the plug-in 5.0.13.1 and in the immediately previous version. The fields are respectively Radio Buttons, HTML, Dropdown and another HTML field.

Any advice welcome…

Viewing 6 replies - 1 through 6 (of 6 total)

Plugin Support Njones35
(@njones35)

3 years, 4 months ago

Hi @zorba256

I’m afraid that we only support the free Lite plugin here.

Since this is a Pro feature, could you please open a ticket in our helpdesk for assistance with this? https://formidableforms.com/new-topic/

Best,
Nathanael`

Thread Starter zorba256
(@zorba256)

3 years, 4 months ago

Nathaniel,

Thanks but I think you will find that CSV Export/Import is the Pro feature – XML Export/Import is a Lite feature.

https://formidableforms.com/knowledgebase/what-is-the-difference-between-the-lite-free-and-pro-version/

In any case the XML feature basically works – apart from the 4 missing fields.

Regards,
Richard

Plugin Support Njones35
(@njones35)

3 years, 4 months ago

@zorba256 would you be able to open a ticket in our help desk as you can attach you export file there so we can investigate?

Best

Thread Starter zorba256
(@zorba256)

3 years, 4 months ago

Nathaniel,
Many thanks – I tried submitting the support ticket but it just disappeared without any acknowledgement of success or failure after pressing submit – so I don’t know whether it was in fact sent to you.
Regards,
Richard

Plugin Support Njones35
(@njones35)

3 years, 4 months ago

Hi @zorba256

I see your ticket in the queue now and one of our team will get back to you shortly.

Best,

Thread Starter zorba256
(@zorba256)

3 years, 4 months ago

Nathaniel,
Thanks again – I’m not sure where you are working from but it’s late in the evening in the UK so I’ll be leaving this with you overnight.

I’m guessing that as I don’t have a login, I’ll have to receive your responses via this forum.

I’ll be back again in around 10 hours…

Regards,
Richard

Viewing 6 replies - 1 through 6 (of 6 total)

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