XML Feed problem

  • Resolved Grafikx

    (@grafikx)


    1 year, 10 months ago

    Hi !

    I have a problem with my XML feed. The name of the XML file present on the website in the “Upload” folder is different from that displayed on the Pinterest account. So, this causes synchronization problem.
    Unfortunately, I can’t edit the file name on the plugin side and on the Pinterest account side.
    How can I solve this problem ? Change file name ?

    Thanks in advance !

Viewing 6 replies - 16 through 21 (of 21 total)
  • Thread Starter Grafikx

    (@grafikx)

    In today’s logs from “pinterest-for-woocommerce-product-sync-2023…”, I have many lines like this :

    2023-03-03T04:34:24+00:00 ERROR There was a previous error trying to create or update merchant.
    2023-03-03T04:44:40+00:00 ERROR There was a previous error trying to create or update merchant.
    2023-03-03T04:44:40+00:00 ERROR There was a previous error trying to create or update merchant.
    2023-03-03T04:55:51+00:00 ERROR There was a previous error trying to create or update merchant.
    2023-03-03T04:55:51+00:00 ERROR There was a previous error trying to create or update merchant.
    2023-03-03T05:06:23+00:00 ERROR There was a previous error trying to create or update merchant.
    2023-03-03T05:06:23+00:00 ERROR There was a previous error trying to create or update merchant.
    2023-03-03T05:16:29+00:00 ERROR Invalid parameters.

    Plugin Support Christian

    (@christian1983)

    Hey @grafikx

    Not sure about that, we only support the plugin integration.

    You will need to check with Pinteret Suppor team.

    Let us know.

    Best,

    Christian

    Thread Starter Grafikx

    (@grafikx)

    Hi !

    The manual creation of the catalog worked and is well synchronized.

    On the other hand, since the update of the plugin in version 1.2.13, the automatic synchronization has started to work again… and we therefore find ourselves with 2 catalogs synchronized and displayed on the Pinterest.fr account. This can be a problem or can we continue to use the one I had integrated manually ?

    Otherwise everything seems to work since the plugin update :

    View post on imgur.com

    Plugin Support Christian

    (@christian1983)

    You can Pause your manual catalog ingested on your Pinterest account and leave the automatic one. If the Automatic one fails again you can activate the manual one.}

    Best,

    Christian

    Thread Starter Grafikx

    (@grafikx)

    Hi !

    Ok, I did it.

    On the other hand, do you know if it is possible to filter the images chosen then automatically ? Because by default the image chosen for each variation is not the one we would like.
    How does the process work ? Is the image of the selected variation chosen randomly from the gallery of the variation or does it always default to the first image ?

    Thank you again for your help.

    Plugin Support Christian

    (@christian1983)

    Hey @grafikx ,

    Should be the first one that is uploaded for that variation (not the first one loaded on the parent product).

    Best,

    Christian

Viewing 6 replies - 16 through 21 (of 21 total)
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