wysiwyg error from Ecwid

Hi @morktron,

I just tried the same on my computer — I installed a fresh WordPress (the newest version), add the Ecwid plugin and tested both pages and posts editor in the WordPress admin backend. But I didn’t encounter any trouble with adding a media or switching between text/visual modes. Also, the browser console didn’t display any error messages to me.

Can you please describe your environment in more detail? Do you download WordPress from the www.remarpro.com site or use some kind of quick WP launcher on your hosting? Could it be that your copy of WordPress using some other WYSIWYG editor? Are you using the latest WP version?

Thanks,

Hi @makfruit, thanks so much for getting back to me. I wasn’t able to duplicate the issues myself, only the error.

Just to be sure I’ve installed a completely fresh version of WP and have done it the standard manual way, without any launcher. My local server is a Synology server.

Here is a screen shot:

The same issue appears on Siteground servers, so I assume it is not specific to the server environment – but I could be wrong.

My client confirms that when Ecwid is disabled then the WYSIWYG functions as normal.

I can give to a copy of the site if you want to troubleshoot it?

Thanks for the details. Now I see the “deprecate” message myself — it turns out to be a notice which didn’t display when I filter the dev Console messages by errors/warnings. That said, the message shouldn’t actually impact any functionality as that is not an error actually. Rather is that a code recommendation.

We will fix that anyway to make sure it doesn’t appear and affect anything.

As to the issue on your customer’s computer, can you ask them what browser and OS they use? We will try to reproduce it in that environment.

Thanks

Ok great thanks Makfruit, yes it all seems to work fine for me, so maybe that error is a wild goose chase.

I shall find out what browser and OS they are using and get back to you soon, cheers

Okay, thank you!

Hi Makfruit, my client is using Safari Version 10.1.1 (10603.2.5) on Mac OS X Yosemite
Version 10.10.5. She’s tried Firefox as well but still has the same issues.

I’ll keep trying to find more info…

Hi @morktron,

Thanks for the details. Just tried it in the same Safari version on MacOS Sierra. The OS version is unlikely the reason though.

To be honest, I am out of suggestions. Would it be possible for you to reach out to us at support[at]ecwid.com and provide an access to the WordPress admin backend so we can try it ourselves in the customer WP admin?

Thanks Makfruit, I’m also bamboozled by this one! Sure I will contact ecwid support direct. Thanks again for your help

Hi @morktron,

This is a follow up on
> We will fix that anyway to make sure it doesn’t appear and affect anything.

We fixed those warning messages in the browser console — they should not appear anymore. Please update your plugin to get the fix applied.

Thanks,

Thanks Ecwid, that is great, I’ve updated the plugin now and will see if my client still has issues. She’s away on holiday now but I’ll check when she gets back.