WSOD in dashboard and on site

  • Resolved Emma.rp

    (@gvernon)


    4 years, 7 months ago

    I installed a block builder plug-in yesterday following which my WP-dashboard and site are showing WSOD. I do not have log in details to connect to files via FTP to begin troubleshooting such as disabling all plug-ins outside of the dashboard?

Viewing 3 replies - 1 through 3 (of 3 total)

  • Can you confirm it’s the whole site and not just the front end? Visit yourdomain.com/wp-admin

    Do you have access to your hosting account? Many have cPanel or something similar, that include a “File Manager” You “should” be able to browse through the files using that.

    The newer version of WordPress should send the site admin a recovery email – “Your Site is Experiencing a Technical Issue” which will send a special link – “WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigates further. Maybe you can check your spam folder to see if you receive this.

    I hope something here might help. If you can’t get in the backend the file manager or FTP would be your only way to fix this.

    Thread Starter Emma.rp

    (@gvernon)

    It’s the whole site. I can log into WP-admin dashboard and it is also blank (though I can see code when right click and ‘inspect’).

    I don’t have access to the hosting account (I inherited looking after the website and have only been concerned with accessing the WP admin dashboard). I don’t know how to identify and access the hosting account.

    I’ve not received an admin recovery email (no message sitting in spam or quarantine either).

    Thread Starter Emma.rp

    (@gvernon)

    Managed to delete the plugin that was causing the conflict via the FTP. Now resolved. thank you

Viewing 3 replies - 1 through 3 (of 3 total)
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