WS Form claims email is sent but it’s not

  • Resolved kaitlinkma

    (@kaitlinkma)


    7 months, 2 weeks ago

    Hello,

    I’ve been using this link for help on setting up an automatic email to be sent to myself when someone submits the form: https://wsform.com/knowledgebase/send-email/

    I submitted the form 4 times to see if I would receive an email, but I haven’t received it once. WS Form says an email was sent each time, but it’s not true. I know the link recommends I also download Amazon SES, Mailgun, or SendGrid, but surely I can send/receive emails without this?

    Thank you for the help!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Mark Westguard

    (@westguard)

    Without an SMTP plugin you are going to have difficulties sending email from WordPress from WS Form or otherwise. WS Form uses the standard wp_mail function to send emails. WS Form will definitely be sending the email but you likely have an upstream issue that is causing the email not to be received.

    Here is an article that will help:

    https://theadminbar.com/smtp/

    Many thanks!

    Mark

    Thread Starter kaitlinkma

    (@kaitlinkma)

    Hi Mark,

    Thanks for the quick response! While I’m sure an SMTP plugin will help, I actually haven’t had any issues on my other plugins sending emails, so I’m wondering if I have something incorrectly configured within WS Form. Could there be something I’m missing?

    Thank you,

    Kaitlin

    Plugin Author Mark Westguard

    (@westguard)

    You can learn about recommend settings for the Send Email action here:

    https://wsform.com/knowledgebase/email-notifications-not-working/

    I would strongly recommend using an SMTP service regardless. Sending emails directly from WordPress is not advised.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘WS Form claims email is sent but it’s not’ is closed to new replies.