wrost customer service

  • manegarm

    (@manegarm)


    3 years ago

    I bought this plugin but never works completely.
    I sent an email almost 3 times requesting refund me my money, and the won’t.

    My first time that I felt scammed

    I can’t recommend you this company

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author xootix

    (@xootix)

    Just the clarification on my side for other users:-

    We offer refunds only if the plugin isn’t actually working as mentioned.

    We politely asked the user to let us check the issue and provide any possible fix, if the issue remains unfixed, we will issue a full refund but the user denied our support so we rejected the refund.

    Moreover, the user said the emails are not working which seems very unlikely because the same functionality is part of free version as well.

    Thank you!

    Thread Starter manegarm

    (@manegarm)

    still don′t working like i said then. they never answered again.

    Plugin Author xootix

    (@xootix)

    Yes, because the conversation was going nowhere and we cannot answer the same thing again.
    The policy is clearly mentioned here.
    If you’re still looking for the issue to get resolved, kindly contact.

    Thread Starter manegarm

    (@manegarm)

    This is a well known issue and it happens because of the “failed wordpress cron” functionality in your site.
    I am happy to refund, if the issue remains unfixed. Kindly share your staging site login details, I will look into it.

    You wrote me that. We talked with webmaster, not any plugins have a problem.
    i can’t give you access to our website, it′s just a confidence thing.

Viewing 4 replies - 1 through 4 (of 4 total)
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