Wrongfully cancelled orders?
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To put it shortly:
Customer orders a product. The payment is completed and confirmed by our payment service providers. It’s via transfer, so we know for sure the payment is safe and sound.
However: no confirmation e-mail is sent either to us or to the customer (impossible to know a new order came in). And when we check on woocommerce orders it says cancelled.
EDIT: When checking the order notes it says “Unpaid order cancelled – time limit reached. Order status changed from Pending payment to Cancelled.”
It’s a new thing (started yesterday), and not for all orders.
No idea what’s going on?
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