Wrong total price

  • Resolved Zougou

    (@zougou)


    2 years, 6 months ago

    Hi,

    In email template, I use {{products.cart}}.
    But if multiple items are in the cart, the total price is wrong.
    https://ibb.co/0XZV3Rf

    – item 1 : 20,00 €
    – item 2 : 35,00 €
    => Total price : 54,99 €

    Also, is there a way to remove entirely the price column ?

    Thanks in advance,
    Best regards

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support priyankajagtap

    (@priyankajagtap)

    Hi @zougou,

    I visited the URL to see the screenshot but it is not showing, it is showing an error “This site can’t be reached”. So I tried to replicate this issue at our end but I am unable to replicate the same.

    Can you please share your website or Shop page URL with us? So we will abandon a cart on your site and see if we are able to replicate this issue or not.

    Regards,
    Priyanka

    Thread Starter Zougou

    (@zougou)

    Hi @priyankajagtap,

    Here’s the shop page URL :
    https://www.lesfillesdebeauregard.fr/produits/

    Thanks for your time,
    Best regards,

    Plugin Support priyankajagtap

    (@priyankajagtap)

    Hi @zougou,

    Thank you for sharing your website URL.

    I have abandoned a test cart on your site as a guest user with my email
    priyanka at tychesoftwares dot com to check the problem you have mentioned. I will check it once I will receive the reminder email from your site and will let you know the results.

    Regards,
    Priyanka

    Thread Starter Zougou

    (@zougou)

    Hi @priyankajagtap,

    Thank you for testing.
    I see the reminder email was send 4 days ago. Did you receive that mail ?
    The order total of the email was : 54,99 €
    Although it should be 55 €

    Have a nice day,
    Christelle

    Plugin Support priyankajagtap

    (@priyankajagtap)

    Hi @zougou,

    Sorry, I forgot that the reminder email has received from your site.

    I observed that the price is showing 54,99 € in the reminder email received from your site. Can you please drop us an email at support at tychesoftwares dot freshdesk dot com? We can discuss more about this issue there and we will fix the problem.

    Regards,
    Priyanka

    Thread Starter Zougou

    (@zougou)

    Hi @priyankajagtap !

    Thanks for your return, I just send you an email.

    Best regards

    • This reply was modified 2 years, 5 months ago by Zougou.
    Plugin Support priyankajagtap

    (@priyankajagtap)

    Hi @zougou,

    I saw your email on our ticketing system and I have replied to you on the same. We will continue our further communication there itself.

    Regards,
    Priyanka

Viewing 7 replies - 1 through 7 (of 7 total)
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