Wrong total in the invoice

Hello @ruba1956,

Are you able to replicate the issue on test orders that you make from your end? This will help us understand the issue even further.

Hello @ckadenge

I already tried one order with the same items, as the order with the biggest difference, on the staging site. But all went ok this time. Average we have about 50 order per month. Should I make 50 orders or more and if yes where must I look at? In my opinion, the mistake takes place somewhere in the checkout before agreeing to pay.

Greetings

@ruba1956

Hello Ruud,

Thank you for your reply.

To move forward in a positive direction, I suggest setting up a staging site and conducting a conflict test. This approach will assist us in pinpointing the issue and resolving it effectively.

You may use the WP Staging plugin for creating a staging site.

Looking forward to your response. ??

Best regards.

Hi there ?? ,

We haven’t heard from you in a while; this is to check if you’ve been able to proceed with the troubleshooting steps provided before and if you still need help.

Thanks!
-OP

@omarfpg Hello,

I can’t reproduce the issue.

So, I will wait until the new month (july) when I do the bookkeeping and will then see if there are any issues in the live program. When I see no issues then I will close this conversation.

So please have some patience.

Ruud.

Hey, @ruba1956!

All right. I hope there’s no issue. But if there is, we will be here to help you in any way we can.

Please let us know if there’s anything else we can do to help or if you have any questions.

Have a wonderful day!