wrong total amount reached

  • Resolved Azienda20

    (@azienda20)


    4 years, 5 months ago

    Hi
    the donations total amount reached is wrong
    The plugin shows € 4270 instead of € 4955 donations received and completed
    What is the issue?
    Thank You

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Rick Alday

    (@mrdaro)

    Hi @azienda20,

    Glad you reached out.

    Clear any cache on your site first.

    Then, go to Donations > Tools > Data and select Recalculate Total Donation Income Amount and hit submit. This will ask GiveWP to reevaluate all the donations and re-do all that math to make sure things add up properly.

    Let me know if that helps!

    Plugin Support Matheus Martins

    (@matheusfd)

    Hey @azienda20,

    Just checking in on this issue. We’d love to hear whether our support helped resolve the problem or not.

    Do you still need assistance here?

    If you’re all set, I’d really appreciate a rating here. If you still need help, reply and we’ll make sure everything is handled.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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