Wrong tax is applied for orders that are first get declined and then accepted

  • Resolved anacostachellpa

    (@anacostachellpa)


    3 years, 6 months ago

    Hello,

    We are using WooCommerce and we have a specific tax code that we apply for the orders and is at 0%. We noticed that for the orders that get declined and then accepted the wrong tax code gets applied and the user is being taxed instead of the 0% rate.

    Thank you in advance
    Ana

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  • melinda a11n

    (@melindahelt)

    Automattic Happiness Engineer

    Hi there! We’ll need a bit more info to be able to help you with this.

    Please share a screenshot of how your taxes are set up.

    Could you also please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    Hi @anacostachellpa

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

Viewing 2 replies - 1 through 2 (of 2 total)
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