wrong shipping class is being applied

I hope this helps explain the issue. thanks for your help!

Hi,

By any chance is the site using the WooCommerce Colissimo Shipping extension?

Before moving forward, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Thanks.

Hello Igor thanks for getting back to me. Yes we use Collisimo shipping. we contacted them and they had no answer or solution. 



WordPress Environment

WordPress address (URL): https://www.vahana.fr
Site address (URL): https://www.vahana.fr
WC Version: 7.8.0
REST API Version: ? 7.8.0
WC Blocks Version: ? 10.2.3
Action Scheduler Version: ? 3.5.4
Log Directory Writable: ?
WP Version: 6.2.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

Server Environment

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 256 MB
PHP Time Limit: 300
PHP Max Input Vars: 20000
cURL Version: 7.74.0
OpenSSL/1.1.1n

SUHOSIN Installed: –
MySQL Version: 5.7.40-43-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

Database

WC Database Version: 7.8.0
WC Database Prefix: vx_
Total Database Size: 502.66MB
Database Data Size: 446.40MB
Database Index Size: 56.26MB
vx_woocommerce_sessions: Data: 0.30MB + Index: 0.02MB + Engine InnoDB
vx_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
vx_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vx_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
vx_woocommerce_order_items: Data: 1.52MB + Index: 0.36MB + Engine InnoDB
vx_woocommerce_order_itemmeta: Data: 10.52MB + Index: 8.03MB + Engine InnoDB
vx_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
vx_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
vx_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vx_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
vx_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vx_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vx_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
vx_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vx_actionscheduler_actions: Data: 5.52MB + Index: 3.63MB + Engine InnoDB
vx_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vx_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vx_actionscheduler_logs: Data: 3.52MB + Index: 3.03MB + Engine InnoDB
vx_ac_abandoned_cart_history_lite: Data: 0.19MB + Index: 0.00MB + Engine InnoDB
vx_ac_email_templates_lite: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vx_ac_guest_abandoned_cart_history_lite: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vx_ac_sent_history_lite: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vx_aelia_dismissed_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vx_aelia_exchange_rates_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vx_akeeba_common: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vx_ak_params: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vx_ak_profiles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vx_ak_schedules: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
vx_ak_stats: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
vx_ak_storage: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vx_ak_users: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vx_cdi: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vx_commentmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
vx_comments: Data: 5.52MB + Index: 2.77MB + Engine InnoDB
vx_cr_local_forms: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
vx_hthb_analytics: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vx_icl_background_task: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vx_icl_content_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vx_icl_core_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vx_icl_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vx_icl_languages: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
vx_icl_languages_translations: Data: 0.19MB + Index: 0.09MB + Engine InnoDB
vx_icl_locale_map: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vx_icl_message_status: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
vx_icl_mo_files_domains: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
vx_icl_node: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vx_icl_reminders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vx_icl_strings: Data: 9.52MB + Index: 1.09MB + Engine InnoDB
vx_icl_string_batches: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vx_icl_string_packages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vx_icl_string_pages: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
vx_icl_string_positions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
vx_icl_string_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vx_icl_string_translations: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
vx_icl_string_urls: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vx_icl_translate: Data: 2.52MB + Index: 0.08MB + Engine InnoDB
vx_icl_translate_job: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vx_icl_translations: Data: 1.52MB + Index: 1.39MB + Engine InnoDB
vx_icl_translation_batches: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vx_icl_translation_downloads: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vx_icl_translation_status: Data: 2.52MB + Index: 0.06MB + Engine InnoDB
vx_imagify_files: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
vx_imagify_folders: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
vx_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vx_lpc_inward_label: Data: 1.50MB + Index: 0.05MB + Engine InnoDB
vx_lpc_outward_label: Data: 293.52MB + Index: 0.16MB + Engine InnoDB
vx_mollie_pending_payment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vx_options: Data: 7.47MB + Index: 0.52MB + Engine InnoDB
vx_pimwick_gift_card: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vx_pimwick_gift_card_activity: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vx_postmeta: Data: 36.56MB + Index: 21.06MB + Engine InnoDB
vx_posts: Data: 13.52MB + Index: 1.41MB + Engine InnoDB
vx_rank_math_404_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vx_rank_math_analytics_gsc: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
vx_rank_math_analytics_objects: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
vx_rank_math_internal_links: Data: 0.09MB + Index: 0.05MB + Engine InnoDB
vx_rank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vx_rank_math_redirections: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vx_rank_math_redirections_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vx_redirection_404: Data: 4.52MB + Index: 0.77MB + Engine InnoDB
vx_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
vx_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
vx_redirection_logs: Data: 1.52MB + Index: 0.19MB + Engine InnoDB
vx_sc_delivery_methods: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
vx_sc_delivery_zones: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
vx_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
vx_social_users: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
vx_termmeta: Data: 0.11MB + Index: 0.11MB + Engine InnoDB
vx_terms: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
vx_term_relationships: Data: 0.14MB + Index: 0.11MB + Engine InnoDB
vx_term_taxonomy: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
vx_toolset_associations: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
vx_toolset_connected_elements: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
vx_toolset_post_guid_id: Data: 0.05MB + Index: 0.06MB + Engine InnoDB
vx_toolset_relationships: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
vx_toolset_type_sets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
vx_trustindex_google_reviews: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vx_usermeta: Data: 9.52MB + Index: 6.03MB + Engine InnoDB
vx_users: Data: 1.52MB + Index: 0.36MB + Engine InnoDB
vx_vi_wbe_history: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
vx_vxc_zoho_accounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vx_vxc_zoho_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vx_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vx_wcpdf_packing_slip_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vx_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
vx_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vx_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vx_wc_customer_lookup: Data: 0.23MB + Index: 0.16MB + Engine InnoDB
vx_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
vx_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
vx_wc_order_product_lookup: Data: 1.52MB + Index: 0.80MB + Engine InnoDB
vx_wc_order_stats: Data: 0.48MB + Index: 0.33MB + Engine InnoDB
vx_wc_order_tax_lookup: Data: 0.17MB + Index: 0.14MB + Engine InnoDB
vx_wc_product_attributes_lookup: Data: 0.31MB + Index: 0.30MB + Engine InnoDB
vx_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vx_wc_product_meta_lookup: Data: 0.31MB + Index: 0.45MB + Engine InnoDB
vx_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vx_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vx_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vx_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vx_wfblockediplog: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
vx_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
vx_wfconfig: Data: 0.50MB + Index: 0.00MB + Engine InnoDB
vx_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vx_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vx_wffilemods: Data: 13.55MB + Index: 0.00MB + Engine InnoDB
vx_wfhits: Data: 1.33MB + Index: 0.22MB + Engine InnoDB
vx_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vx_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
vx_wfknownfilelist: Data: 10.52MB + Index: 0.00MB + Engine InnoDB
vx_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vx_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vx_wflogins: Data: 0.44MB + Index: 0.13MB + Engine InnoDB
vx_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vx_wfls_role_counts: Data: 0.00MB + Index: 0.00MB + Engine MEMORY
vx_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vx_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vx_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
vx_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vx_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
vx_wfstatus: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
vx_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vx_wfwaffailures: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vx_wpda_csv_uploads: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vx_wpda_csv_uploads_BACKUP_20230308113439: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vx_wpda_csv_uploads_BACKUP_20230506101156: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vx_wpda_csv_uploads_BACKUP_20230609151737: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vx_wpda_logging: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vx_wpda_logging_BACKUP_20230308113439: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vx_wpda_logging_BACKUP_20230506101156: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vx_wpda_logging_BACKUP_20230609151737: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vx_wpda_media: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vx_wpda_media_BACKUP_20230308113439: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vx_wpda_media_BACKUP_20230506101156: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vx_wpda_media_BACKUP_20230609151737: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vx_wpda_menus: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vx_wpda_menus_BACKUP_20230308113439: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vx_wpda_menus_BACKUP_20230506101156: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vx_wpda_menus_BACKUP_20230609151737: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vx_wpda_project: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vx_wpda_project_BACKUP_20230308113439: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vx_wpda_project_BACKUP_20230506101156: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vx_wpda_project_BACKUP_20230609151737: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vx_wpda_project_page: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
vx_wpda_project_page_BACKUP_20230308113439: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vx_wpda_project_page_BACKUP_20230506101156: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vx_wpda_project_page_BACKUP_20230609151737: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vx_wpda_project_table: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vx_wpda_project_table_BACKUP_20230308113439: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
vx_wpda_project_table_BACKUP_20230506101156: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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vx_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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Post Type Counts

attachment: 2263
blocks: 18
custom_css: 1
customize_changeset: 22
cwginstocknotifier: 1142
featured_item: 8
giftcard: 9
nav_menu_item: 54
page: 95
post: 13
product: 88
product_variation: 2092
revision: 1155
shop_coupon: 12
shop_order: 3919
shop_order_refund: 38
ux_template: 11
wcs_ruleset: 1
wp-types-group: 41
wpcf7_contact_form: 5
wphash_ntf_bar: 3

Security

Secure connection (HTTPS): ?
Hide errors from visitors: ?

Active Plugins (52)

ManageWP - Worker: by GoDaddy – 4.9.17
WP Data Access: by Passionate Programmers B.V. – 5.3.10
WPML Multilingual CMS: by OnTheGoSystems – 4.6.4
Akeeba Backup Professional for WordPress: by Akeeba Ltd – 7.9.1.1
Akismet Anti-Spam: Spam Protection: by Automattic - Anti Spam Team – 5.2
Back In Stock Notifier for WooCommerce | WooCommerce Waitlist Pro: by codewoogeek – 3.2
Better Search Replace: by WP Engine – 1.4.2
Bulky - Bulk Edit Products for WooCommerce Premium: by VillaTheme – 1.2.4
Code Snippets: by Code Snippets Pro – 3.4.0
Colissimo shipping methods for WooCommerce: by Colissimo – 1.8.1
Conditional Shipping for WooCommerce: by Lauri Karisola / WP Trio – 3.0.0
Contact Form 7 Multilingual: by OnTheGoSystems – 1.2.1
Contact Form 7: by Takayuki Miyoshi – 5.7.7
Cookie Notice & Compliance for GDPR / CCPA: by Hu-manity.co – 2.4.8
Customer Reviews for WooCommerce: by CusRev – 5.29.3
Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.5
Ever Invoice Export: by Team Ever – 1.2.5
Facebook for WooCommerce: by Facebook – 3.0.25
Filter Everything — WooCoomerce Product & WordPress Filter: by Andrii Stepasiuk – 1.7.14
Flexible Checkout Fields: by WP Desk – 3.5.9
Flywheel Migrations: by GetFlywheel – 5.05
Imagify: by Imagify – Optimize Images & Convert WebP – 2.1.1
Jetpack: by Automattic – 12.2.1
Mollie Payments for WooCommerce: by Mollie – 7.3.9
OptinMonster: by OptinMonster Popup Builder Team – 2.13.4
PW WooCommerce Gift Cards: by Pimwick
LLC – 1.243

Really Simple SSL: by Really Simple Plugins – 7.0.5
Redirection: by John Godley – 5.3.10
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
SOFT79 Cart Links for WooCommerce: by Soft79 – 1.1.4
Duplicate Variations for WooCommerce: by Emran Ahmed – 2.0.7
WP Sheet Editor - WooCommerce Products: by WP Sheet Editor – 1.8.2
WooCommerce Conditional Shipping Pro: by Lauri Karisola / WP Trio – 3.1.0
Ultimate Gift Cards For WooCommerce: by WP Swings – 2.5.3
WPC Product Bundles for WooCommerce (Premium): by WPClever – 6.3.5
Additional Variation Images Gallery for WooCommerce - Pro: by Emran Ahmed – 1.3.18
Additional Variation Images Gallery for WooCommerce: by Emran Ahmed – 1.3.19
Variation Swatches for WooCommerce - Pro: by Emran Ahmed – 2.0.22
Variation Swatches for WooCommerce: by Emran Ahmed – 2.0.23
Panier abandonné gratuit pour WooCommerce: by Tyche Softwares – 5.15.2
WooCommerce EU VAT Assistant: by Aelia – 2.0.43.230518
WooCommerce Multilingual & Multicurrency: by OnTheGoSystems – 5.2.0
PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.5.6
WooCommerce: by Automattic – 7.8.0
WooSidebars: by WooCommerce – 1.4.6
Wordfence Security: by Wordfence – 7.10.0
WP File Manager: by mndpsingh287 – 7.1.9
Widgets for Google Reviews: by Trustindex.io – 10.2.1
WPC Grouped Product for WooCommerce: by WPClever – 4.2.1
WPML Media: by OnTheGoSystems – 2.7.3
WPML String Translation: by OnTheGoSystems – 3.2.6
YITH WooCommerce Wishlist: by YITH – 3.22.0

Inactive Plugins (11)

Bulky - Bulk Edit Products for WooCommerce: by VillaTheme – 1.1.3
Chronopost: by Adexos – 1.2.3
Classic Editor: by WordPress Contributors – 1.6.3
Cost & Reports for WooCommerce: by Consortia – 3.1.2 (update to version 3.1.5 is available)
Embed Plus YouTube WordPress Plugin: by Embed Plus YouTube Plugin Team – 14.1.6.2
HashBar - WordPress Notification Bar: by HasThemes – 1.3.9
Hello Bar for WordPress: by hellobar – 1.1
Nextend Social Login: by Nextendweb – 3.1.9
PixelYourSite: by PixelYourSite – 9.3.8.1
Sendcloud | Smart Shipping Service: by Sendcloud B.V. – 2.2.21
Toolset Types: by OnTheGoSystems – 3.4.19

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akeeba-backup-coreupdate.php: by –
ManageWP - Worker Loader: by GoDaddy – 1.0.0

Settings

API Enabled: ?
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
pw gift card (pw-gift-card)
simple (simple)
variable (variable)
wgm_gift_card (wgm_gift_card)
woosb (woosb)
woosg (woosg)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

WC Pages

Shop base: #63 - /boutique/
Cart: #62 - /panier/
Checkout: #61 - /checkout/
My account: #60 - /my-account/
Terms and conditions: ? Page not set

Theme

Name: Flatsome Child
Version: 3.0
Author URL:
Child Theme: ?
Parent Theme Name: Flatsome
Parent Theme Version: 3.17.2
Parent Theme Author URL: https://uxthemes.com
WooCommerce Support: ?

Templates

Overrides: flatsome/woocommerce/archive-product.php
flatsome/woocommerce/cart/cart-empty.php
flatsome/woocommerce/cart/cart-shipping.php
flatsome/woocommerce/cart/cart.php
flatsome/woocommerce/checkout/form-checkout.php
flatsome/woocommerce/checkout/form-coupon.php
flatsome/woocommerce/checkout/terms.php
flatsome/woocommerce/checkout/thankyou.php
flatsome/woocommerce/content-product-cat.php
flatsome/woocommerce/content-product.php
flatsome/woocommerce/content-single-product.php
flatsome/woocommerce/content-widget-product.php
flatsome/woocommerce/global/breadcrumb.php
flatsome/woocommerce/global/quantity-input.php
flatsome/woocommerce/global/wrapper-end.php
flatsome/woocommerce/global/wrapper-start.php
flatsome/woocommerce/loop/loop-end.php
flatsome/woocommerce/loop/loop-start.php
flatsome/woocommerce/loop/pagination.php
flatsome/woocommerce/loop/rating.php
flatsome/woocommerce/loop/result-count.php
flatsome/woocommerce/loop/sale-flash.php
flatsome/woocommerce/myaccount/form-login.php
flatsome/woocommerce/myaccount/navigation.php
flatsome/woocommerce/notices/error.php
flatsome/woocommerce/notices/notice.php
flatsome/woocommerce/notices/success.php
flatsome/woocommerce/product-searchform.php
flatsome/woocommerce/single-product/photoswipe.php
flatsome/woocommerce/single-product/price.php
/data/sites/web/brockampfr/www/wp-content/plugins/woo-variation-gallery/templates/product-images.php
/data/sites/web/brockampfr/www/wp-content/plugins/woo-variation-gallery/templates/product-thumbnails.php
flatsome/woocommerce/single-product/rating.php
flatsome/woocommerce/single-product/related.php
flatsome/woocommerce/single-product/review.php
flatsome/woocommerce/single-product/sale-flash.php
flatsome/woocommerce/single-product/share.php
flatsome/woocommerce/single-product/short-description.php
flatsome/woocommerce/single-product/tabs/tabs.php
flatsome/woocommerce/single-product/title.php
flatsome/woocommerce/single-product/up-sells.php
flatsome/woocommerce/single-product-reviews.php
flatsome/woocommerce/single-product.php

Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: core-profiler
minified-js
new-product-management-experience
product-variation-management
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-06-24 20:50:44 +02:00
Options: ?
Notes: 46
Onboarding: completed

Action Scheduler

Complete: 12,813
Oldest: 2023-05-24 15:20:39 +0200
Newest: 2023-06-24 15:17:29 +0200

Failed: 7
Oldest: 2022-09-16 04:23:20 +0200
Newest: 2023-03-08 13:25:23 +0100

Pending: 3
Oldest: 2023-06-24 15:22:29 +0200
Newest: 2023-06-25 02:50:42 +0200

Status report information

Generated at: 2023-06-24 15:20:14 +02:00
`

Hello,

Thanks for sending the system report.

I’d suggest to run a conflict test to help you find the cause of the issue. Start switching the site theme to Storefront temporarily, and then disable all plugins except WooCommerce and the Colissimo shipping methods for WooCommerce. Check again to see if the issue persists, if not, it means a conflict was affecting the site, and you can then switch back your theme to the original one, and then reactivate the rest of the plugins (checking again after each plugin reactivation), until you find the cause of the issue. More info: https://woocommerce.com/document/how-to-test-for-conflicts/

If that does not make a difference, please provide copy of any fatal error log found under WooCommerce > System Status > Logs (if available).

Let us know if there are any questions.