Wrong shipping calculation after update

Hi,

we cannot reproduce this problem. Show us the product measurement settings and cart contents.

Kind regards,
Grzegorz

Hi,

Here is the measurement settings on the website: https://prnt.sc/wi91gm
Product weight: 0.6 oz
I tested the product by adding 10.5 to the cart.

Here are the screenshots with version 3.16.5
Product: https://prnt.sc/wi9f3n
Cart: https://prnt.sc/wi9emy
Input data for quantity 10.5:
Cart weight after rounding: 6.3
Cart value: 18.38

Here are the screenshots with version 4.0
Cart: https://prnt.sc/wi9jsg
Input data for quantity 10.5:
Contents value: 18.38
Contents weight: 66.15
Input data for quantity 10:
Contents value: 17.5
Contents weight: 60

I noticed the issue started from version 4.0. I tested the latest version also. Please check the issue.

Hi,

Please also include a screenshot of the Shipping tab in the product configuration.

Hi @abdul-samad-k-t,

Did you manage to solve the problem you’ve encountered? We haven’t heard from you for more than a week.

Kind regards,
Luke

Hi,

Please see the screenshot of the shipping tab: https://prnt.sc/x7iucp

Please let me know if any pieces of information needed.

Hi @abdul-samad-k-t,

Thank you for attaching the screenshot. We are know investigating the problem and trying to reproduce it. We’ll keep you informed on this mater and let you know about our findings sonn.

Kind regards,
Luke

Hi @abdul-samad-k-t,

We’ve run numerous tests trying to reproduce the error you’ve encountered, unfortunately with no effect neither using the latest 4.0.8 Flexible Shipping release nor the pre-4.x 3.16.5 version.

We’ve configured the WooCommerce Measurement Price Calculator plugin, the shipping method and the product the same way you did according to the screenshots you’ve attached. Then we added 21x 1/2 yd product units to have the 10.5 Total Yardage in the cart:

https://wpdesk.me/ls/f3ltd.jpg

The Subtotal as well as the shipping cost were calculated properly:

https://wpdesk.me/ls/1yb82.jpg

• 21 x $1.75 x 1/2 = $18.375 = ~$18,38 Subtotal
• 21 x 1/2 x 0.6 oz = 6.3 Total weight -> the rule #1 was triggered giving the $7.50 shipping cost and confirmed in the Debug Mode: https://wpdesk.me/ls/0ym0a.jpg

The calculation results were exactly the same using the older 3.16.5 Flexible Shipping version before the rules table UI changes:

https://wpdesk.me/ls/sftsg.jpg
https://wpdesk.me/ls/iqa23.jpg

So, as you can see we weren’t able to reproduce it on the fresh WP/Woo installation with only WooCommerce, Flexible Shipping and WooCommerce Measurement Price Calculator plugins installed and active. According to your screenshots the only difference we noticed is that you are using the commas instead of semi-colons in the Length Options field:

https://wpdesk.me/ls/iyt9i.jpg

despite the fact its tooltip says the semi-colons should be used there:

https://wpdesk.me/ls/htrzu.jpg

However, we suppose it might be an environmental issue caused by some other plugin interfering. Did you update some other plugins lately as well which might have an influence on the calculation in this case?

Have you checked if the problem also occurs on the Storefront theme when only the WooCommerce, Flexible Shipping and WooCommerce Measurement Price Calculator plugins are active?

Kind regards,
Luke

Since there are no further inquiries concerning this case I’m marking this thread as resolved.

Kind regards,
Luke