Wrong Product ID’s

  • Resolved heroomedia

    (@heroomedia)


    1 year ago

    Hello, the Facebook for Woocommerce plugin syncs product ID’s that are different from our shop. Therefor our pixel cannot match sales to products in our Facebook Catalog. How can we fix this?

Viewing 1 replies (of 1 total)
  • Plugin Support 1dr0.a11n

    (@1dr0a11n)

    Hello @heroomedia! I see you’re experiencing an issue with product IDs not syncing correctly between your WooCommerce store and the Facebook Catalog. Let’s troubleshoot this.

    Could you clarify which IDs are causing the problem? Did you add SKUs to your WooCommerce products? Have you noticed any duplicate products in your Facebook Catalogue?

    Facebook suggests using SKUs for product IDs when possible. More details here: Universal Basic Attributes

    Alternatively, if you prefer rebuilding your catalogue or resetting metadata, our Debug Tools can assist with that. This guide shows how to enable and use these tools: Debug Tools

    I hope these steps will help resolve the issue. Let me know how it goes!

Viewing 1 replies (of 1 total)
  • The topic ‘Wrong Product ID’s’ is closed to new replies.

Tags