Wrong payment view

  • Resolved debreakfastclub

    (@debreakfastclub)


    8 months, 2 weeks ago

    Hi

    I use Mollie payments or my checkout page, but there’s another payment (by card) that pops up and I cant remove it because I don’t know where it comes from. Can someone tell me how I can remove this please?

    Thanks in advance.

    image: https://ibb.co/2ZRvdRL

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello debreakfastclub

    Thank you for contacting WooCommerce support.

    Are you referring to the Bancontact payment option?

    Could you please share a screenshot of WooCommerce → Settings → Payments. This will allow me to see which payment method you have set up.

    Lastly, please send me a copy of your site’s System Status Report.
    You can find it via WooCommerce > Status.
    Select Get system report and then Copy for support.

    Once you’ve done that, you can paste the text in https://gist.github.com
    After that, you can paste the Gist link here in your reply.

    Looking forward to your response. ??

    Thread Starter debreakfastclub

    (@debreakfastclub)

    Hi Zubair

    Thanks for your response. You can find the screenshot of the settings here: https://ibb.co/D83nKst

    And the Gitlink here: https://gist.github.com/Piotspot/ff09240df0d6bb39c18c43b1b164d436

    The problem is the VISA/Mastercard/… screen that comes over all my other payment options.

    Thanks for looking into it.

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @debreakfastclub,

    It looks like the issue is related to the Mollie Payments for WooCommerce plugin. Those icons show only for Bancontact and come from the Mollie plugin.

    Since this is a third-party plugin which we don’t provide support for (please see our Support Policy), it would be best to reach out to the plugin’s developers for further assistance here.

    I am sure they will have no problem supporting you there.

    Thanks!

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Wrong payment view’ is closed to new replies.