Wrong Password even when correct

My client is trying to add me as an editor to her website to help with some minor changes. No matter what…..the login always ends with “Oops. Wrong password.”

She is not using TFA. I’ve tried using an incognito window to avoid LastPass. Have reset password several times. She deleted the first user, added a second time with new username as editor. I can get to the login screen, it just won’t accept the password.

Neither of us are very knowledgable for many of the background setting changes suggested in other forums. Is there an easy answer?

Website is wordpress.com. Can someone point me in the right direction?

• This topic was modified 3 years, 10 months ago by sandysos.
• This topic was modified 3 years, 10 months ago by sandysos.
• This topic was modified 3 years, 10 months ago by sandysos.