Wrong overall rating number.

@sybilrondeau Thanks for getting in touch and sorry for the delay.

Sometimes the data sent by the Google Place API does not match the overall rating listed in the Google search results.

Please have a look at the Retrieved Data tab to see the current data collected through the Places API.

This issue will usually resolve itself over time, when the overall rating changes it may round to a different number, one that matches the Google search results.

@sybilrondeau I’ve added your place to my development website and it is returning the overall rating as 4.9:

{
    "html_attributions": [],
    "result": {
        "formatted_address": "16 Rue Franklin, 44000 Nantes, France",
        "icon": "https://maps.gstatic.com/mapfiles/place_api/icons/v1/png_71/shopping-71.png",
        "name": "Artem Nantes",
        "rating": 4.9000000000000003552713678800500929355621337890625,
        "reviews": [],
        "url": "https://maps.google.com/?cid=11438004548600729297",
        "user_ratings_total": 99,
        "vicinity": "16 Rue Franklin, Nantes"
    },
    "status": "OK"
}

If it was a rounding error from the data, I would implement a work-around. However, the Places API is returning data that does not match the overall rating listed in the Google search results.

P.S. I suggest using this shortcode parameter:

[reviews_rating review_word="avis"]

Ok thank you for this explanation ! And for the tips with “review_word”.

Just now I retrieved the very last reviews from the day. There are 99 reviews but still 97 is displayed… is it the same issue with Google Places API ? Your plugin indicate 99 reviews so they are listed in there.

Regards.

@sybilrondeau If you have a page cache running, this will have the previous version of the data in view. So, you may wish to clear the page cache to see the current review count. Generally, you can leave the plugin to update itself and the same for the page’s cache.

With regards the overall rating, I recommend getting in touch with someone at Google about this matter. I’ve checked your reviews and it really should be sending “5” rather than “4.9” in the Places API data.

I cleared the site cache, and also the browser cache just in case, but it’s only when I cleared the plugin cache that it worked ! Thank you !

Yes I will try to contact Google about this issue.

Thank you again !

Regards.
Sybil.

@sybilrondeau Ah yes, there is a cache in the plugin too. Normally, you can just leave things run on their own.

Anyway, good to hear that you’ve got some positive results here! ??