Wrong “locale” according to Klarna

Hello,

For better understanding of this context, can you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Then include the report in your response.

Can you send us a screenshot of how your shipping zones are set up? You can see that at WooCommerce > Settings > Shipping > Shipping zones. I recommend https://snipboard.io for sharing screenshots – please follow the instructions on the page, then paste the URL in this your reply.

Looking forward to hearing from you.

Hi!

Thanks.

Best regards, Niclas

https://snipboard.io/lXgF1s.jpg

### WordPress Environment ###

WordPress address (URL): https://www.divinemagnetism.se
Site address (URL): https://www.divinemagnetism.se
WC Version: 6.9.4
REST API Version: ? 6.9.4
WC Blocks Version: ? 8.3.3
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.2
WP Multisite: –
WP Memory Limit: 102 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 8.0.24
PHP Post Max Size: 256 MB
PHP Time Limit: 300
PHP Max Input Vars: 5000
cURL Version: 7.68.0
OpenSSL/1.1.1f

SUHOSIN Installed: –
MySQL Version: 10.3.35-MariaDB-1:10.3.35+maria~focal
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.9.4
WC Database Prefix: www_
Total Database Size: 11.14MB
Database Data Size: 8.61MB
Database Index Size: 2.53MB
www_woocommerce_sessions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
www_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
www_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
www_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
www_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
www_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
www_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
www_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
www_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
www_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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### Post Type Counts ###

attachment: 24
cookielawinfo: 6
custom_css: 1
customize_changeset: 13
nav_menu_item: 11
neve_product_tabs: 4
page: 12
post: 2
product: 18
revision: 109
seedprod: 1
shop_order: 1
wp_global_styles: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (16) ###

All In One WP Security: by All In One WP Security & Firewall Team – 5.0.9
Coming Soon Page, Maintenance Mode, Landing Pages & WordPress Website Builder by SeedProd: by SeedProd – 6.15.4
CookieYes | GDPR Cookie Consent: by CookieYes – 3.0.2
Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.5
Head, Footer and Post Injections: by Stefano Lissa – 3.2.5
Smash Balloon Instagram Feed: by Smash Balloon – 6.0.8
Klarna Checkout for WooCommerce: by Krokedil – 2.8.6
Klarna Shipping Assistant for WooCommerce: by Krokedil – 1.1.1
Neve Pro Addon: by ThemeIsle – 2.4.2
Otter – Page Builder Blocks & Extensions for Gutenberg: by ThemeIsle – 2.0.16
Otter Pro: by ThemeIsle – 2.0.16
Sparks for WooCommerce: by  – 1.0.8
TinyPNG - JPEG, PNG & WebP image compression: by TinyPNG – 3.4.1
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 2.22.23.1

WooCommerce: by Automattic – 6.9.4
Yoast SEO: by Team Yoast – 19.7.2

### Inactive Plugins (0) ###

### Settings ###

API Enabled: –
Force SSL: –
Currency: SEK (kr)
Currency Position: right_space
Thousand Separator: 
Decimal Separator: .
Number of Decimals: 0
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #18 - /produkter/
Cart: #19 - /varukorg/
Checkout: #20 - /kassan/
My account: #21 - /mitt-konto/
Terms and conditions: #22 - /kopvillkor/

### Theme ###

Name: Neve Child
Version: 1.0.0
Author URL: https://themeisle.com
Child Theme: ?
Parent Theme Name: Neve
Parent Theme Version: 3.4.2
Parent Theme Author URL: https://themeisle.com
WooCommerce Support: ?

### Templates ###

Overrides: neve/woocommerce/product-searchform.php

### Klarna Checkout Request Log ###

2022-10-06 11:46:15: KCO update order
Response code: 404
Response message: 
Correlation ID:

2022-10-06 11:46:15: KCO get order
Response code: 404
Response message: 
Correlation ID:

2022-10-06 11:46:15: KCO get order
Response code: 404
Response message: 
Correlation ID:

2022-10-06 11:42:29: KCO update order
Response code: 404
Response message: 
Correlation ID:

2022-10-06 11:42:29: KCO get order
Response code: 404
Response message: 
Correlation ID:

2022-10-06 11:42:28: KCO get order
Response code: 404
Response message: 
Correlation ID:

2022-10-05 12:34:25: KCO update order
Response code: 404
Response message: 
Correlation ID:

2022-10-05 12:34:25: KCO get order
Response code: 404
Response message: 
Correlation ID:

2022-10-05 12:34:25: KCO get order
Response code: 404
Response message: 
Correlation ID:

2022-10-05 12:31:33: KCO update order
Response code: 404
Response message: 
Correlation ID:

2022-10-05 12:31:33: KCO get order
Response code: 404
Response message: 
Correlation ID:

2022-10-05 12:31:32: KCO get order
Response code: 404
Response message: 
Correlation ID:

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ? Next scheduled: 2022-10-08 08:32:08 +02:00
Options: ?
Notes: 95
Onboarding: completed

### Action Scheduler ###

Complete: 70
Oldest: 2022-09-06 16:48:15 +0200
Newest: 2022-10-07 05:19:22 +0200

Pending: 2
Oldest: 2022-10-07 15:16:46 +0200
Newest: 2022-10-08 05:19:22 +0200

### Status report information ###

Generated at: 2022-10-07 15:17:24 +02:00

Hello,

Thanks for the info.

I could not reproduce the issue from my end since the site is showing a Coming soon page.

Please reach out to the plugin support first, you can send them a message here.

Link to image: https://snipboard.io/uUmLFX.jpg

Feel free to let us know if you have questions after that.

Hi!

I have removed the coming soon page. Could you give it a try?

Hi @viche

I checked your site and was able to reproduce the issue. In fact, there is no option to add a shipping address on the Checkout page. I even updated my information on the right side but the shipping option at the left side is not being updated.

Image Link: https://snipboard.io/aouBcm.jpg

Can you please share with us a clear screenshot of the General Settings under WooCommerce > Settings > General.

If you don’t already have a screenshot service installed, you can try https://snipboard.io or https://skitch.com/. You can share the direct link to the image as a response to this topic.

Hi!

Please see this image.
https://snipboard.io/ZEl82q.jpg

Thanks for helping.

Hello @viche,

Thank you for providing the screenshots, everything looks normal.

Before we refer you to the plugin support, please check if the Shipping Zone for Sweden is enabled as shown below.

Link to image: https://i.imgur.com/8feZans.png

If it already is, then the next step is to reach out to the plugin and see what they have to say about this.

Cheers!

Hi!

Klarna Shipping Assistant is enabled for Sweden like the image above shows.

Thanks!

Best regards, Niclas

Hi @viche

Just to rule out that the problem is not with the Klarna Shipping Assistant plugin, can you please try to disable it and replace it with a shipping method like Free Shipping or Local Pickup and see if this works?

Image Link: https://snipboard.io/okVBmD.jpg

Let us know how it goes!

Very strange, when Klarna Shipping Assistant is is disabled the options in the frame is visible and when enabled they dont. But in the left column it says Local pickup.

https://snipboard.io/sWAwaM.jpg

Now everything is working, probably a glitch or more probably cache issues.

I did talk to the KSA support yesterday and today the made me aware of the following

Klarna Shipping Assistant is used for handling the shipping methods in your store. However, it is still required to have at least one native WooCommerce shipping method active for each shipping zone you enabled KSA.
https://docs.krokedil.com/klarna-for-woocommerce/additional-klarna-plugins/klarna-shipping-assistant/#requirements

Perhaps I should have seen this and perhaps I would have read the text better but when Klarna said everything was fine and the problem was locale in woocommerce I also of course thought that was the problem.

Thanks for helping and have an awesome day!