• Resolved viche

    (@viche)


    Hi!

    I am using Klarna Checkout and Klarna Shipping Assistant.

    The only shipping Shipping method I am using is Klarna skipping Assistant.

    But in checkout it says “There are no shipping options available. Please ensure that your address has been entered correctly, or contact us if you need any help.”

    According to Klarna I have installed and setup everything correct. They are saying (from their logs) locale is set to USA and not Sweden when I am entering the checkout.

    Source: https://docs.klarna.com/order-management/api/

    How do I make sure the locale is Sweden?

    The address of the store is Sweden.

    Thanks in advance.

    Best regards, Niclas

Viewing 11 replies - 1 through 11 (of 11 total)
  • Hello,

    For better understanding of this context, can you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Then include the report in your response.

    Can you send us a screenshot of how your shipping zones are set up? You can see that at WooCommerce > Settings > Shipping > Shipping zones. I recommend https://snipboard.io for sharing screenshots – please follow the instructions on the page, then paste the URL in this your reply.

    Looking forward to hearing from you.

    Thread Starter viche

    (@viche)

    Hi!

    Thanks.

    Best regards, Niclas

    https://snipboard.io/lXgF1s.jpg

    
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    Hello,

    Thanks for the info.

    I could not reproduce the issue from my end since the site is showing a Coming soon page.

    Please reach out to the plugin support first, you can send them a message here.


    Link to image: https://snipboard.io/uUmLFX.jpg

    Feel free to let us know if you have questions after that.

    Thread Starter viche

    (@viche)

    Hi!

    I have removed the coming soon page. Could you give it a try?

    Hi @viche

    I checked your site and was able to reproduce the issue. In fact, there is no option to add a shipping address on the Checkout page. I even updated my information on the right side but the shipping option at the left side is not being updated.

    Image Link: https://snipboard.io/aouBcm.jpg

    Can you please share with us a clear screenshot of the General Settings under WooCommerce > Settings > General.

    If you don’t already have a screenshot service installed, you can try https://snipboard.io or https://skitch.com/. You can share the direct link to the image as a response to this topic.

    Thread Starter viche

    (@viche)

    Hi!

    Please see this image.
    https://snipboard.io/ZEl82q.jpg

    Thanks for helping.

    Saif

    (@babylon1999)

    Hello @viche,

    Thank you for providing the screenshots, everything looks normal.

    Before we refer you to the plugin support, please check if the Shipping Zone for Sweden is enabled as shown below.


    Link to image: https://i.imgur.com/8feZans.png

    If it already is, then the next step is to reach out to the plugin and see what they have to say about this.

    Cheers!

    Thread Starter viche

    (@viche)

    Hi!

    Klarna Shipping Assistant is enabled for Sweden like the image above shows.

    Thanks!

    Best regards, Niclas

    Hi @viche

    Just to rule out that the problem is not with the Klarna Shipping Assistant plugin, can you please try to disable it and replace it with a shipping method like Free Shipping or Local Pickup and see if this works?

    Image Link: https://snipboard.io/okVBmD.jpg

    Let us know how it goes!

    Thread Starter viche

    (@viche)

    Very strange, when Klarna Shipping Assistant is is disabled the options in the frame is visible and when enabled they dont. But in the left column it says Local pickup.

    https://snipboard.io/sWAwaM.jpg

    Thread Starter viche

    (@viche)

    Now everything is working, probably a glitch or more probably cache issues.

    I did talk to the KSA support yesterday and today the made me aware of the following

    Klarna Shipping Assistant is used for handling the shipping methods in your store. However, it is still required to have at least one native WooCommerce shipping method active for each shipping zone you enabled KSA.
    https://docs.krokedil.com/klarna-for-woocommerce/additional-klarna-plugins/klarna-shipping-assistant/#requirements

    Perhaps I should have seen this and perhaps I would have read the text better but when Klarna said everything was fine and the problem was locale in woocommerce I also of course thought that was the problem.

    Thanks for helping and have an awesome day!

Viewing 11 replies - 1 through 11 (of 11 total)
  • The topic ‘Wrong “locale” according to Klarna’ is closed to new replies.