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(@3dtobias)

Hi,

i have the problem, that in the emails i send to my customers and myself the invoice number is wrong.

In the header of the order confirmation email to my customer it shows the invoice number 4941 but in the text field in the documentation tab "next ordernumber" it stands 4910.

In the header of the email "new order" to myself it's the same problem.

In the email "receive payment" i get the order number 1253 which i generate with the plugin "Sequential Order Numbers for WooCommerce".

Why i get different invoice numbers.
The invoice number in the invoice itself is correct.

At the beginning i tried a lot orders. I rewrited the number in the field "next ordernumber" to the correct one i wanted. 
I think the number in the email is the original invoice number.

How can i change that to the number from the "next ordernumber" field.

I found "Always use most current settings" and aktivated it.
Maybe that's the solution?

Best regards 
Tobias

Viewing 5 replies - 1 through 5 (of 5 total)

Thread Starter Tobias
(@3dtobias)

3 years, 4 months ago

I found “Always use most current settings” and aktivated it.
Maybe that’s the solution?

-> i got a new order. Same problem like before.
Thread Starter Tobias
(@3dtobias)

3 years, 4 months ago
```
I looked into my database and found out, that the "order_id" in "wc_order stats"is at the number i wrote in my first post. 

It's really hard to change all the order_ids correctly to the right number.

When i change the Order number at New Year to a new sequence it should solute my problem?
```
Plugin Contributor Ewout
(@pomegranate)

3 years, 4 months ago

Hello Tobias,
By default, the invoice number is not the same as the order number. This is because when you use the order number as invoice number, you can get holes in the invoice number sequence (even with WooCommerce Sequential Order Numbers!!!). More information here: Why is the PDF invoice number different from the WooCommerce order number?

On the same page: But I want the invoice to have the same number as the order!. Note that this will not affect existing invoice numbers (or order numbers for that matter), only the invoice numbers of new orders (or more specifically: of new invoices).

You are also writing about the number shown in the email, but the email only ever shows the order number.

Thread Starter Tobias
(@3dtobias)

3 years, 4 months ago

I did some screenshots (Dropbox link) from the emails, so that you can see it.
I do a BCC to myself.

Here you can see “order confirmation” with the invoice number.
https://www.dropbox.com/s/b715bamtc66bxod/Bildschirmfoto%202021-11-22%20um%2023.16.42.jpg?dl=0

And here “receive payment” with Order number.
https://www.dropbox.com/s/yznht85vpt0y3ht/Bildschirmfoto%202021-11-22%20um%2023.17.03.jpg?dl=0

Plugin Contributor Ewout
(@pomegranate)

3 years, 4 months ago

Hello Tobias,
Both of them show the order number (“Bestellummer”), not the invoice number. Like I wrote in my previous reply, the email only ever shows the order number. Our plugin adds the invoice as attachment to the email, but the email text is generated by WooCommerce itself. It sounds like this is an issue with Sequential Order Numbers rather than with WooCommerce PDF Invoices & Packing Slips?

Viewing 5 replies - 1 through 5 (of 5 total)

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