Wrong “From” address

  • Resolved Laura Yeffeth

    (@lyeffeth)


    1 year, 9 months ago

    The from address is using the username in the authentication field instead of the Envelope-From Email Address. This used to work fine. We did change servers so our authentication credentials changed, but otherwise the settings are the same. We also upgraded to PHP version 8.0.

    I already had Prevent?plugins?and?themes?from changing this checked and I’ve since checked Disable email validation, but there has been no change.

    Is there anyway to fix this?

Viewing 15 replies - 1 through 15 (of 23 total)
  • Plugin Support M Haseeb

    (@haseeb0001)

    @lyeffeth Hi,

    I hope you are doing well.

    Let me know which mailing service you are using with post SMTP.

    Thanks

    Thread Starter Laura Yeffeth

    (@lyeffeth)

    Thank you. We are not using a vendor specific service, just SMTP to connect to our server. We were doing this before the problem as well. That didn’t change.

    Plugin Support M Haseeb

    (@haseeb0001)

    @lyeffeth

    Ok, please share the Post SMTP Settings > Account tab and Message tab screenshot.

    Also let me know the Post SMTP plugin version and PHP version of your website.

    Thanks

    Thread Starter Laura Yeffeth

    (@lyeffeth)

    This is a client site so I don’t want to reveal server and email details, but here are the screenshots with a little explanation of what’s blurred out.

    The Outgoing Mail Server Hostname is a domain and the username under authentication is website@thatdomain. The Envelope-From Email Address is a different email with a different domain and the one we want to show up as the “From” field on the emails. The username is what does show up.

    The Email Address here matches the Envelope-From Email Address on the account page. The name is the company name and it shows up properly on the email.

    PHP version is 8.0.27

    Post SMTP Version 2.4.3

    WordPress 6.1.1

    Plugin Support M Haseeb

    (@haseeb0001)

    @lyeffeth Please test your smtp settings here and let me know the results.

    Thanks

    Thread Starter Laura Yeffeth

    (@lyeffeth)

    The dropdown on the form next to the SMTP Host and Port has the following options: None, SSL and TLS.

    The security options in the plugin are: None, STARTTLS and SMTPS.

    We use STARTTLS in the plugin.

    What am I supposed to put here? Does STARTTLS correspond to TLS and SMTPS to SSL, or is this something else entirely?

    Plugin Support M Haseeb

    (@haseeb0001)

    You use STARTTLS or you can also try STMPS and test it and let me know.

    Thread Starter Laura Yeffeth

    (@lyeffeth)

    I am using STARTTLS in the plugin. Your tester has the options: None, SSL and TLS.

    I am asking which of those tester options I should choose?

    Plugin Support M Haseeb

    (@haseeb0001)

    @lyeffeth yes use STARTTLS and please share the Post SMTP connectivity report test.

    Thanks

    Thread Starter Laura Yeffeth

    (@lyeffeth)

    I don’t seem to be able to explain this correctly. You asked me to use this link to test: https://smtper.postmansmtp.com/.

    There is no STARTTLS option there. You keep telling me to use STARTTLS, but that is not an option in the link you sent me. The only options are None, SSL and TLS. Please let me know which of those three (None, SSL and TLS) I should use to test.

    Thank you.

    Plugin Support M Haseeb

    (@haseeb0001)

    @lyeffeth Sorry, let me clear..

    I have added the notes in the screenshot you have here, please check, and you can use TLS and test it and let me know the result.

    Thanks

    Thread Starter Laura Yeffeth

    (@lyeffeth)

    I tried this and got “invalid token”. I thought maybe I just input the password incorrectly, so I tried again, repasting the password and got “error”. No details. Tried a third time and got “invalid token” again.

    Plugin Support M Haseeb

    (@haseeb0001)

    @lyeffeth

    To escalate your case, please create a ticket on our website so that we can connect you directly with our Technical team.

    Looking forward to getting your issue resolved.

    Thanks

    Thread Starter Laura Yeffeth

    (@lyeffeth)

    Done, thanks.

    Plugin Support M Haseeb

    (@haseeb0001)

    @lyeffeth Thanks, our technical team will contact you soon.

Viewing 15 replies - 1 through 15 (of 23 total)
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