Wrong email sent when order status is Failed or On Hold

  • Resolved stevendonder

    (@stevendonder)


    9 months, 1 week ago

    The plugin does not work as it should with the standard Woocommerce email “Customer invoice / Order details (pending)”. When the status of an order is “failed” or “on hold” and you send the manual “Email invoice / order details to customer”, the customer receives the “Customer invoice / Order details (paid)” email template while the order is NOT paid in this case. So the customer should receive the “Customer invoice / Order details (pending)” with a payment link! Is this a problem you will fix soon?

    • This topic was modified 9 months, 1 week ago by stevendonder.
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  • Plugin Support lavendervu2510

    (@lavendervu2510)

    Hi,

    We will review this issue and update the plugin next version, thank you for your detection.

    Best regards.

    Plugin Support lavendervu2510

    (@lavendervu2510)

    Hi,

    We have fixed this issue and released the update in a new version of the plugin, kindly check again.

    Best regards.

Viewing 2 replies - 1 through 2 (of 2 total)
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