Wrong email metadata attribute – Confirmed by Stripe support

  • Resolved healthcloud

    (@healthcloud)


    7 years, 12 months ago

    I’ve selected email notifications to come through on Stripe, yet they don’t. Support said the following:

    “It looks like WooCommerce is sending your customers’ email addresses in with your charge requests under the metadata attribute. In order to send email receipts automatically, you’ll need to send the address in under email instead — otherwise, we don’t know where to send the receipts.”

    Can this be addresses please? Thanks for the great work.

Viewing 1 replies (of 1 total)
  • D Smith a11n

    (@dsmithweb)

    Automattic Happiness Engineer

    Hi there!

    So sorry to hear of this problem. In other, similar instances, this kind of error has been the result of a scripting conflict.

    Can you please try switching to the WordPress default Twenty sixteen theme temporarily to see if the issue persists? If so, then we can rule out an issue with the theme. If even with Twenty Sixteen the issue persists, please deactivate all plugins except WooCommerce core and Stripe and see if that fixes it. If it doesn, you can reactivate them one by one until you find the one that is causing the issue.

    Please note that switching to another theme will not delete data and that you will be able to revert back to your original theme without any issue after testing is done. Your site will simply have a different display during the test. Switching to a default theme and deactivating plugins is the first step in troubleshooting issues.

    Please let us know if this helps!

Viewing 1 replies (of 1 total)
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