wrong ecommerce data

  • Resolved mikewayne23

    (@mikewayne23)


    5 years, 11 months ago

    Hello!
    My ecommerce data are tracking wrong – I’ll give you an example:

    Product A, price EUR 10,00
    Someone orders 3 pieces, so total amount EUR 30,00 (what I should see in analytics).

    But what I get: EUR 30,00 (total amount) multiplicated with the quantity 3 = EUR 90,00…

    How to solve this problem?
    thanks in advance!

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @mikewayne23,

    This kind of problem is usually caused by either a conflict with your theme or with another plugin.
    ?
    The best way to determine this is to:
    ?

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for “WooCommerce” and “WooCommerce Google Analytics Integration”
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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