Wrong donation amount on confirmation page and email

  • Resolved brianpotter

    (@brianpotter)


    4 years, 3 months ago

    Any amount over $9.99 displays the incorrect donation amount. $10 shows $1. $50 shows $5. $100 shows $10, etc. The correct amount is in my PayPal account, but on the “Donations” page in my WordPress site and on the confirmation emails/confirmation page the incorrect amount is displayed.

    I can’t find anywhere in the settings that would cause this.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Matheus Martins

    (@matheusfd)

    Hey @brianpotter,

    Happy to help you!

    Have you changed the settings for decimal and thousand separators? Did you make any changes to your settings, like switching currencies?

    We are more than happy to dig deeper into this if you can give us steps to reproduce the issue.

    Your success with online donations is our number one priority. Looking forward to helping you get to the bottom of this!

    Thread Starter brianpotter

    (@brianpotter)

    I didn’t change any settings but what you said got me thinking: I went ahead and re-saved the settings for currency. After I did a test of $12 everything seems to be working now.

    Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)
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