Wrong company name when using Stripe – Giropay

  • Resolved luckyluke44

    (@luckyluke44)


    3 years, 2 months ago

    Hi Guys,

    I’m facing a problem using the WooCommerce Stripe integration on WordPress.

    It seems like I wrote the name of my company wrong in the past (stupid mistake, I know…). Now the name is changed everywhere, but when customers pay via Stripe Giropay, the wrong company name is still displayed in their bank account as ‘purpose’.

    I already contacted the Stripe support, and they told me that this could happen when I use an individual statement descriptor in my website code. The thing is that I can’t program at all (most of my website is build using plugins) so I’m 100% sure that I never set a statement descriptor by myself.

    Does anyone here know how this could happen and how I could solve the issue?
    Your help would be highly appreciated!

    Best wishes from Germany
    Lukas

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Senff

    (@senff)

    Hey @luckyluke44

    If you’re using our Stripe extension, then the descriptor can be set in your Stripe settings under Webhook Endpoints:


    Image link: https://d.pr/i/eVmVFW

    If you’ve set it correctly there (and you’re 100% sure it’s not set anywhere in your site’s code or other settings), but customers are still seeing the wrong statement descriptor, then it must be set somewhere in your Stripe settings on Stripe.com.

    We don’t have access to that ourselves, so for that it will be better to explain this to Stripe and ask them for further support.

    Hope this points you in the right direction!

    Thread Starter luckyluke44

    (@luckyluke44)

    Hi @senff,

    That was the problem – there was no statement descriptor set at all, so it seems like stripe took it from somewhere else. Now I set one and everything is working fine.

    Thank you so much!
    All the best
    Lukas

Viewing 2 replies - 1 through 2 (of 2 total)
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