Wrong code, try again.

  • Resolved Spannerman

    (@spannerman)


    7 years, 1 month ago

    Hi,
    When setting up the google authenticator on a user profile and scan the QR code, enter the code generated and verify it, errors with “Wrong code, try again”
    Works fine with email verification, any idea why it doesn’t like the codes?

    Regards

    Neil

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  • Plugin Author bestwebsoft

    (@bestwebsoft)

    Hi,

    Thank you for contacting us!

    Unfortunately, we cannot reproduce this problem on our local environment. Please provide the access credentials to your WordPress admin dashboard (with Administrator’s permissions) and the FTP credentials (host, username, and password), in order to detect the reason and find the solution.

    During making tests we’ll probably deactivate some of your plugins or switch the theme. That’s why before giving the access, we recommend you to make a full backup of your site.

    Since this data is confidential, maybe, it would be better if you create a private ticket on our support forum (https://support.bestwebsoft.com/hc/en-us/requests/new). Please include a link to this post, so that we could recall the case immediately.

Viewing 1 replies (of 1 total)
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