Wrong Chat id

Hello @ahmis,

Can you please try to update to the latest version ?

I have same issue. I updated to the latest 3CX Live Chat and WordPress but still have the issue. I also tried uninstall and reinstall but no luck.

Hi @jeanlouis2003 ,
may you provide us the following information?
1) Do you have a multisite WordPress installation?
2) Do your website front is in the same subdomain with your WordPress administration?
3) Do you have the same issue in a private/incognito browser window?
4) May you provide us the website which faces the issue in order to investigate it more?

Hello!

There’s some issue with compatiblity with MySQL or something. We solved this on our site by altering db tables manually e.g:

ALTER TABLE wp_wplc_chat_sessions
ALTER agent_id SET DEFAULT 0;

ALTER TABLE wp_wplc_chat_sessions
ALTER rel SET DEFAULT “0”;

ALTER TABLE wp_wplc_chat_sessions
ALTER state SET DEFAULT 0;

ALTER TABLE wp_wplc_chat_msgs
ALTER rel SET DEFAULT “0”;

This is not a good thing though, but maybe this helps debugging the issue by plugin’s developer.

Hi @ahmis ,
thank you for your feedback.
May you provide us your mysql and php version?

Hi @wpdev3cx,

Thank you.

1) Do you have a multisite WordPress installation? => No
2) Do your website front is in the same subdomain with your WordPress administration? => No. It’s something like “xxx.com/wp”.
3) Do you have the same issue in a private/incognito browser window? => Yes. I tried firefox and chrome private windows but same result. Clearing cache did not work, too.
4) May you provide us the website which faces the issue in order to investigate it more? => It’s development environment in AWS. Sorry, I can’t disclose password here. But I can provide screen capture and log.

WordPress version 5.5.3
PHP version 7.4.9
MySQL version : Amazon Aurora