Wrong Cart

How should the BOGO deal be applied?
Only once
X Repeatedly

Hi @athanar,

I tried adding 10 combs to the cart and it works well for me. I got free 5 combs. https://snipboard.io/VdGCxF.jpg

Thank you for your response.
I don’t understand the screenshot in quantity there’s marked 10 and there’s 5 free.
From my point of view: a customer puts 5 products in the basket, applies the promo code and receives 5. In the case shown here, it’s more like I put 5 in the basket and I get 2 free?
If you, when you have tested, put 5 products in the shopping cart, apply the code and you get 10 products in total: could you tell me how to proceed? Because I can’t reproduce it.

Here are my settings:
https://snipboard.io/6CYWpm.jpg

And here’s my test:
https://snipboard.io/JPEkAx.jpg

Can you tell me if it’s a problem with the settings or another function?
Thank you in advance for your answer.
Cedric.

Any help?
Of course it’s for the Black Friday ??

thanks!
Cédric.

Hi @athanar,

I’m sorry for the confusion here. By default, the customer would need to add the products manually to the cart. https://www.loom.com/share/57456801173e4b80857b22c0faa7b268

If you want the free products are added automatically, please kindly enable the “Automatically add deal products to cart” option here: https://snipboard.io/uZsvxi.jpg

Please let me know how it goes. Looking forward to your reply ??

Hello Fauzan

No worries, thanks to answer and follow the ticket.

What I would like to do: the customer adds 10 products to his cart, we give us 10 products. In the video I have the impression that it’s half (5).

Thank you

• This reply was modified 4 years ago by athanar.
• This reply was modified 4 years ago by athanar.

Hi @athanar,

Could you please try enabling the “Automatically add deal products to cart” option here: https://snipboard.io/uZsvxi.jpg

Please let me know how it goes. Looking forward to your reply ??

Hi,

I active it with the same coupon.
Same results.

thanks.
Cédric.

Hi @athanar,

I’m afraid it won’t immediately increase the quantity to 10. It’ll increase the quantity based on the quantity you set here: https://snipboard.io/6H5Om3.jpg

So in your case, every time the customer increase comb’s quantity to 1, it’ll add the one free product 1. If you add it quickly to 10, it’ll give the discount to the other 5 products.

I know it’s quite confusing because the Trigger and Apply product is the same. You can try to create a coupon with a different Trigger and Apply product and you can see the difference.