Wrong address when replying from contact mail

  • Resolved Jem7

    (@jem7)


    8 years, 3 months ago

    Hi,

    I have an issue when trying to reply a mail received through the contact form.
    It displays the field I requested, but when I reply to it, the address of the sender becomes [email protected], and of course it’s incorrect.

    [contact-form to='[email protected], [email protected]' subject='From contact form:'][contact-field label='Name' type='name' required='1'/][contact-field label='Email' type='email' required='1'/][contact-field label='Website' type='url'/][contact-field label='Comment' type='textarea' required='1'/][/contact-form]

    What should I do/check to make the right sender’s address appear when I reply to the mail? I can’t find an option where I set that wordress@…

    Thanks,
    Luca

    • This topic was modified 8 years, 3 months ago by Jem7.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    While Jetpack doesn’t change the “From” address in the email that is sent to you, it adds a “Reply-To” header to each email. Most modern email clients know how to use that header, and consequently change the email address accordingly when you press the Reply button in the email.

    Unfortunately, some email clients either disable that option, or do not support it. Could you check your email client settings and make sure “Reply-To” headers are supported?

    If that doesn’t help, I would suggest installing a plugin like Postman and configuring it so all emails sent from your WordPress installation are not sent by your servers, but by a third party email provider like Google for example. This will allow you to make sure the problem isn’t caused by your server. Some server setups indeed remove the “Reply-To” headers whenever they send out an email.

    Let me know how it goes!

    Thread Starter Jem7

    (@jem7)

    Hi Jeremy,

    thanks for your answer.

    So, I didn’t know about this “reply-to header” and after a search I just discovered the incorrect behave of my mail program is due to a bug (I’m not the only one suffering from it…)

    In the meanwhile I sent a feedback to report the problem, now I’ll check that plugin, it seems tasty hehe.

    Thanks,
    Luca

Viewing 2 replies - 1 through 2 (of 2 total)
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