WPP not tracking views properly

  • Resolved sidelancer

    (@sidelancer)


    3 years, 2 months ago

    Looks like the plugin stopped tracking the post view stats properly on my website about 6 days ago.

    The wrong pages are showing in the widget and the views dropped down on the stats page from 15k/day to around 2k. So something is preventing the plugin from counting most of the page views.

    I’ve been making a lot of changes recently so it’s probably something I did but I don’t know how to figure out what’s wrong. Can you take a look please? The website is Witcherhour.com thank you ??

    Edit: For caching, I’m using Breeze (no minification), Cloudflare (with html/css/js modification, but I only turned minify on today so I don’t think it’s the cause), and Object Cache Pro (with Redis).

    Here’s the debug window

    • This topic was modified 3 years, 2 months ago by sidelancer.
    • This topic was modified 3 years, 2 months ago by sidelancer.
    • This topic was modified 3 years, 2 months ago by sidelancer.
    • This topic was modified 3 years, 2 months ago by sidelancer.
    • This topic was modified 3 years, 2 months ago by sidelancer.
    • This topic was modified 3 years, 2 months ago by sidelancer.
    • This topic was modified 3 years, 2 months ago by sidelancer.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Hector Cabrera

    (@hcabrera)

    Hi @sidelancer,

    Not really familiar with Breeze but I’d start here:

    • Is WordPress Popular Posts compatible with caching plugins?
    • Visit your website using another browser and check the console to see if there are any errors (and if there are, find out what’s causing them and fix them).
    • If you’re using Cloudflare’s minification tools make sure that Breeze’s are turned off (this is even recommended by Breeze’s developers)
    • Make a list of the changes you have applied to your website recently and review them. Might help you find out where things went wrong.

    I’d also suggest getting a developer to have a look at your website. Even if you’re a developer yourself, it’s always useful to have another pair of eyes around.

    Thread Starter sidelancer

    (@sidelancer)

    Thanks Hector, I did find this 403 error by using the firefox and chrome consoles:

    View post on imgur.com

    I have wordfence (a security plugin) but it never had issues with WPP before. I also checked and rest API works fine. I also removed my caching plugin and I’m now only using Cloudflare without any minification. The only other thing I can think of is object cache pro which I added a few days ago.

    edit: I’m gonna pay a developer to help me with this, thx for the help. Too many issues going on lately ??

    • This reply was modified 3 years, 2 months ago by sidelancer.
    • This reply was modified 3 years, 2 months ago by sidelancer.
    • This reply was modified 3 years, 2 months ago by sidelancer.
    Plugin Author Hector Cabrera

    (@hcabrera)

    That 403 Forbidden error message is either something blocking access to the REST API (but it seems that’s not the case from your findings) or that your page caching rules might be a bit too aggressive (hence the link to the “Is WordPress Popular Posts compatible with caching plugins?” FAQ I shared earlier).

    To know for sure which one is it, next time you see this particular error message on your console click on the Response tab and you’ll get more details about it.

Viewing 3 replies - 1 through 3 (of 3 total)
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