WPMU DEV problem

  • dice2dice

    (@dice2dice)


    8 years ago

    [ Personal attack redacted ]

    Their paid for service is an abomination. The support is non existent. I paid for their service and had an important fault with my website, I contacted their support, it took them 24 hours to respond, they asked me a question, this was an important issue that was seriously harming my business so I responded within minutes. It took them 24 hours again to respond with another question. I was pulling my hair out with frustration. Then I contacted my host Siteground for advice, they resolved my issue within minutes.

    I complained to WPMU DEV (who I repeat I was paying for support), they responded angrily, telling me that there is a queuing system and they were helping other people first.

    How awful of me that I expected paid for support meant I would get support when I desperately needed it.

    I tell you honestly, I have never encountered a worst company in all my life. I honestly am not exaggerating.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    I’ve changed the topic title and removed the personal attack from your review. I get that you are upset but attacks like that are not long tolerated in this community.

    Please refrain from that. I am leaving the review up but it’s important that everyone remain civil here.

    Kye

    (@gmax21)

    More personal attacks again, it’s been a year or more now, I think it’s time you moved on rather than continuing to post rubbish around the internet, it’s pretty much harassment.

    Just to set the record straight, you opened duplicate tickets for the same issue and posted multiple times on one, that slows my team down and doesn’t get an answer any quicker. You were asked politely not to open multiple tickets:

    https://premium.wpmudev.org/forums/topic/post-on-my-website-is-unexplicably-showing-the-wont-post-urgent

    Hello dice,

    Please don’t create multiple threads regarding the same issue – it makes difficult for staff members to help you efficiently.
    I understand that this is urgent matter, but we have queue for threads, and posting one reply after another puts your thread lower in queue (that is how our system works) – I’m closing this one as it is duplicate for https://premium.wpmudev.org/forums/topic/a-post-on-my-website-has-switched-to-a-different-post

    Nothing angry there.

    As I noted in my response to you on the following link, it wasn’t 24 hours:

    https://premium.wpmudev.org/forums/topic/a-post-on-my-website-has-switched-to-a-different-post

    Our first response was like 40 minutes on that ticket, the next was around 2.5 hours after your response. If you didn’t keep bumping and adding tickets to the queue it might have been quicker.

    Can we draw a line under this after all time that has passed, we can both go our own separate ways amicably, please?

    I not going to keep following up here. I’ll leave it with you, I just hope we can move past this now.

    • This reply was modified 8 years ago by Kye.
Viewing 2 replies - 1 through 2 (of 2 total)
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