WPML problem

  • Resolved kforbz

    (@kforbz)


    4 years ago

    Hi,

    I have a site in the English and translated using WPML to French. When a customer orders in English I see the delivery date on the customer confirmation email and the admin email. When a customer orders in French the delivery date appears on the customer email but not on the admin email.

    I have tried enabling and disabling capture on the check out page and the field on the French customer email has been translated correctly.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support chetnapatel

    (@chetnapatel)

    Hi @kforbz,

    Apologize for my delayed response.

    Could you tell me which version of our plugin you are using and share with me the product page URL for which you are getting the problem?

    Regards,
    Chetna Bhutka

    Thread Starter kforbz

    (@kforbz)

    Hi Chetna,

    I am using version 3.11.4. https://www.bonappetitalpes.com

    It is happening on all orders. In the short term is there a way that I can add the delivery date to the email subject line using a shortcode?

    Regards,

    Kevin

    Plugin Support chetnapatel

    (@chetnapatel)

    Hi Kevin,

    I have tried to replicate the issue at our end with the WPML plugin but I couldn’t able to reproduce the same. Could you please create the ticket on our support tool so that we can check what’s going on on your site only?

    >> In the short term is there a way that I can add the delivery date to the email subject line using a shortcode?

    We don’t have specific shortcode in the LITE plugin to show the delivery date on email subject line. You shall have to add the code snippet in the template to show the delivery date. can use ” _orddd_lite_timestamp ” meta key which stores the delivery date in timestamp format. Also, you should be able to fetch the delivery date using the ‘Delivery Date’ field label. It is the meta key.

    For eg,
    $delivery_date = get_post_meta( $order_id. ‘Delivery Date’, true); or
    $delivery_date = get_post_meta( $order_id, ‘_orddd_lite_timestamp’, true);

    Do let me know if you need any further information.

    Regards,
    Chetna Bhutka

Viewing 3 replies - 1 through 3 (of 3 total)
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