WPForms Summary counts entries never received

  • Resolved palmont

    (@palmont)


    3 years, 6 months ago

    Hi,

    On my website I have a page with a contact form (WPForms Lite). I have tested it using a couple of different email addresses in the “Email” field and I did receive a notification email showing the entry content every time.

    I regularly receive a WPForms Summary email with the count of how many entries have been submitted so far.

    However, in the past few months I haven’t received any notification emails for new entries but, despite this, the entry count in the WPForms Summary email continues to grow.

    What could the problem be? Why am I not receiving notification emails for these entries?

    Thanks,
    Ilaria

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @palmont,

    I’m sorry to hear that you’re having issues with email delivery.

    To troubleshoot the issue, you can check that your form notification settings are configured correctly by following our tutorial.

    If your notification settings are correct, the issue is likely because the emails sent from WordPress are not authenticated (unlike emails sent from dedicated email service providers). As a result, they are likely to be filtered by the receiving mail server.

    To resolve email delivery issues like this, you can configure a SMTP plugin on your site so that emails are sent as authenticated. We have an article with a list of recommended SMTP options and links to their setup tutorials.

    I hope this helps ??

    Hi @palmont,

    We haven’t heard back from you in about a week, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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