WPForms Notifications settings ignoring input, sending to wrong address

  • Resolved stephobrien

    (@stephobrien)


    6 months, 3 weeks ago

    I recently helped a client set up her website, and we’re having trouble with the contact form, which was created via WPForms.

    When someone tries to send her an email, either:

    1. They get an error, saying the email couldn’t be sent.
    2. Or their email sends, but it goes to MY address, even though I specifically put HER email address in the “Send To Email Address” field in the Notifications tab in WPForms’ settings.

    The client and I are both admins in the site. Her admin account was created after mine.

    I have not yet set up WP Mail SMTP, as I’m trying to get her to create a branded email before I do that. (She currently has a gmail address.)

    The WPForms’ Notifications page is also ignoring all the other instructions I give it. Here’s what I wrote in each field, vs. what actually happens when someone uses the form to send a message:

    Send To Email Address:
    What I wrote: My client’s address
    What it sends to: My address

    Email Subject Line:
    What I wrote: “New Message via InnerViewSolutions contact form”
    What it says in the emails I receive: “New Entry: Simple Contact Form”

    From Name:
    What I wrote: “New Message from Contact Page”
    What it says in the emails I receive: “Flute Artist” (The name of our website’s theme.)

    From Email:
    What I wrote: {admin_email}
    What it shows in the emails I receive: My email
    (I tried putting her email in this field, to no effect.)

    If anyone knows how to get WPForms to acknowledge the instructions I give it in the settings, and how to stop people from getting an “email can’t be sent” error when they try to fill out the contact form, I’d appreciate it. Thanks in advance.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Ralden Souza

    (@rsouzaam)

    Hi @stephobrien,

    Thank you for reaching out, and I’m sorry to hear about the issue you’re facing.

    From what you’ve described, it seems like your form has not updated your settings and is still using the previous/original settings.

    When you get a chance, please export your form and share it with me. To do this, go to WPForms > Tools and click on the Export tab. In the Form Export section, select the form you’d like to export, and it will download a JSON file for you. Here’s a screenshot of the setting.

    Then zip the file, and share it using a link from a service like Google Drive or WeTransfer.

    Once I have your form, I can take a look to provide further information.

    Thanks!

    Thread Starter stephobrien

    (@stephobrien)

    Thank you for the very clear instructions, Ralden. Here’s the Google Drive link to the exported form: https://drive.google.com/file/d/1wxeRtp27lgpGggS1xT-Eh4jakVPbeRhR/view?usp=sharing

    Plugin Support Ralden Souza

    (@rsouzaam)

    Hi @stephobrien,

    Thank you for sharing your form!

    I have confirmed the data that you shared under “What I wrote,” and here is a screenshot.

    And here is a screenshot from the notification that I received. You can see the Email Subject and From Name configured in your form.

    With this information, the issue might be related to a cache in the solution you’re using to send emails from the site. It is something unfamiliar.

    I recommend setting up WP Mail SMTP with an SMTP service to try to address the issue. We have an article with a list of recommended SMTP options and links to their setup tutorials.

    I hope this helps!

    Plugin Support Shawon Chowdhury

    (@shawon001)

    Hi @stephobrien ,

    We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

    Thanks ??

    Thread Starter stephobrien

    (@stephobrien)

    Thanks, Ralden and Shawon. Sorry for the delayed response; I was talking with my client about how to proceed. We’d hoped we wouldn’t have to install SMTP, since that looks like it could be a bit time consuming, but it looks like we might not have a choice.

    We’ll let you know if we keep having issues once that’s installed. Thanks again for your help.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘WPForms Notifications settings ignoring input, sending to wrong address’ is closed to new replies.