WPForms Google Sheets Connector – Entries Not Capturing in Google Sheet

  • Resolved syahirahrecal

    (@syahirahrecal)


    7 months, 3 weeks ago

    Dear WPForms Support Team,

    I am experiencing an issue with the WPForms Google Sheets Connector on my WordPress site. Despite deactivating and re-authenticating the connector, my Google Sheets is still not capturing form entries. I have also tried toggling the enable settings for the Google Sheets Connector, but the problem persists.

    Here are the details of the issue:

    • Steps Taken:
      1. Deactivated and re-authenticated the WPForms Google Sheets Connector.
      2. Verified that the Google Sheets integration is correctly configured in the form settings.
      3. Checked that the spreadsheet permissions and column headers are correctly set.
      4. Submitted test forms to check if the data is captured in Google Sheets.
      5. Reviewed the WPForms logs for any error messages related to the Google Sheets integration.
      6. Ensured that all plugins, including WPForms and the Google Sheets Connector, are up to date.
      7. Temporarily deactivated other plugins to rule out any conflicts.
      8. Enabled WordPress debugging and checked the debug log for errors.

    Despite these steps, the issue remains unresolved, and the form entries are not being captured in Google Sheets. Could you please assist me in resolving this issue? Any guidance or suggestions you can provide would be greatly appreciated. If you need any further information or access to the site, please let me know.

    Thank you for your support.

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