WPform on mobile – recaptcha says this field is required

  • Resolved nickdsv

    (@nickdsv)


    4 years, 8 months ago

    Hi

    I have WPforms installed and it works great on desktop. On mobile the Recaptcha v2 is blocking the form with a ‘This field is required’ message.

    Reading other posts with a similar issue I have done the following:
    Switched on no-conflict mode
    Turned off an optimisation plugin which was minifying Javascript and CSS files
    Deleted a previous contact form plugin which may have been causing a clash

    I’m not sure how to check if recapthca is being loaded twice.

    As this is just a mobile issue could you suggest any other things I can check?

    Many thanks

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Ethan Choi

    (@ethanchoi)

    Hi @nickdsv,

    You may want to check if there is any conflict with other plugins on your site or the site theme. To do this, please try the steps described in our detailed guide on how to test for plugin/theme conflicts.

    Hope this helps!

    Thread Starter nickdsv

    (@nickdsv)

    Thanks Ethan.

    I began by setting up a staging copy of the live site. The only difference to the production site is it has no SSL certificate. Before beginning to deactivate plugins I tried the form on mobile and it worked!

    So the question is what might an SSL cert be doing to Recaptcha v2 on mobile only?

    The address of the staging copy is staging5.<my domain given earlier>.org.uk

    Thanks

    • This reply was modified 4 years, 8 months ago by nickdsv.
    Plugin Support Ethan Choi

    (@ethanchoi)

    Hi @nickdsv,

    Thanks for the update!

    Unfortunately, I had encountered the same ‘This field is required’ reCAPTCHA error on the staging site. This might be due to caching was cleared when you initially moved the site staging, which allowed the form to be submitted successfully.

    When you get the chance, please try the steps in our tutorial to check for plugin or theme conflict.

    Hope that helps!

Viewing 3 replies - 1 through 3 (of 3 total)
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