WPForm Not Logging Entries, Showing Confirmation Message or Emailing

  • Resolved johnnydanger27

    (@johnnydanger27)


    5 years, 2 months ago

    I have an issue and I think I know what might be triggering it, but I need confirmation and advice as to how to properly implement it.

    I have 2 WPforms on my site. One is working fine and seems to be functioning correctly.

    The other however is not.

    I have WP Mail Bank setup and all is delivering when testing. It is also delivering fine when testing with one of my forms.

    THE DIFFERENCE
    The working form is being called from within WordPress Visual Editor.

    The non-working form is being called from a PHP include file that is being called before my WP content. To test this, I created the section via my visual editor and copied the code out to place in my PHP include, so all of the IDs etc. are correct.

    It seems using the form from the include is a problem, and I can’t figure out why.

    Any advice?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter johnnydanger27

    (@johnnydanger27)

    Scratch that. Using it from within the visual editor has the same results for this particular form. However, the validation message does show if used from within the visual editor.

    It won’t count entries or send the email however.

    Why does the message not show when used in a PHP include file?

    And what would cause entries not to be logged or counted from either a PHP file or from within the visual editor?

    Plugin Support Ethan Choi

    (@ethanchoi)

    Hi @johnnydanger27,

    Sometimes when a WordPress plugin is installed, there’s a glitch in the server or similar that prevents the plugin from properly connecting to the site’s database. In most cases, this can quickly be resolved by deactivating and activating the plugin.

    I’m sorry to hear that you’re having issues with email delivery. The issue is likely due to strict email spam prevention settings that is wrongly detecting the notification emails as spam.

    To resolve email delivery issue, you could configure a SMTP plugin on your site so emails are sent as authenticated. We have an article with a list of recommended SMTP options and links to their setup tutorials.

    It’d be helpful if we can take a look at the code used in teh PHP includes file to display the form.

    As you might be a paid license holder (since you have access to the entries management feature), please contact us by submitting a support ticket. This is because www.remarpro.com rules do not allow support for paid features of WPForms on the support forum for WPForms Lite.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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