WPCourseware courses not showing in account

  • Resolved sarahjcreative

    (@sarahjcreative)


    3 years, 9 months ago

    We have WP Courseware installed, and Ultimate member – in ‘the account area’ you should see your courses. But they have disappeared, the link between the two seems to have dropped out.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @sarahjcreative

    Are you using a plugin that integrates WPCourseware with Ultimate Member?

    Regards,

    Thread Starter sarahjcreative

    (@sarahjcreative)

    Hello,

    With further investigation, the place we are looking is ‘my account’ which is a part of woo commerce, not UM.

    Woocommerce and wp courseware integrate – and we have this connector in place. It did work, but now has stopped after updating plug ins.

    My web developer says, that when he ‘de-activated UM’ then the courses showed correctly in ‘my account’ – but with UM activated it does not show.

    I appreciate this is a mixed bag! any hints would be great!

    Thanks
    Sarah

    Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @sarahjcreative

    Do you have the UM Woo extension?

    Regards,

    Thread Starter sarahjcreative

    (@sarahjcreative)

    Hello,

    No we don’t – but we didn’t before, and it worked fine.

    Is this something we should try?

    Thanks
    sarah

    Thread Starter sarahjcreative

    (@sarahjcreative)

    Hello,

    Just following up on this as we still have the issue.

    1. WP courseware support says “I checked your WP Courseware settings and they seem to be fine. You said that this issue is resolved as soon as you disable Ultimate Member. Could you contact Ulitmate Member support and see if they are able to change the permalinks structure and replace the default courses slug?”

    Does this ring any bells with you?

    2. In response to adding the UM Woocommerce extension – https://ultimatemember.com/extensions/woocommerce/ – We can already see the woo commerce information in our account area – so what does this extension do extra?

    Thanks
    Sarah

    Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @sarahjcreative

    1. UM only changes the permalink for the user/profile page.
    2. I just asked if you have the extension as part of the investigation.

    I’m not sure what to look at at this point. Let’s see if others in the forum have solutions to this plugin conflict and share the solution here.

    Regards,

    Plugin Contributor Champ Camba

    (@champsupertramp)

    Please feel free to re-open this thread by changing the Topic Status to ‘Not Resolved’ if any other questions come up and we’d be happy to help. ??

    Regards,

Viewing 7 replies - 1 through 7 (of 7 total)
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