WPBI plugin broken after last Jetpack and/or Complianz plugin updates

  • Resolved miquelpontes

    (@miquelpontesgmailcom)


    2 years, 10 months ago

    Our website is running WordPress 5.9 running Tempera 1.7.2 theme.
    WPBI was working well.
    There was a recent Jetpack plugin update to version 10.5.1
    There was a recent Complianz plugin update to version 6.0.6
    These updates were applied together (apparently without problems, so we can’t tell which one began to conflict with WPBI) and the website broke in certain pages, showing partial information and format completely broken.
    These broken pages all included WPBI shortcode.
    After some trial and error, disabling WPBI plugin restored the full website functionality but WPBI functions (obviously).

    Which log file would include relevant information to know what is causing the catastrophic error? Have you noticed this problem after last updates in other websites?

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author joeyoungblood

    (@joeyoungblood)

    Have you tried testing with JetPack and/or Complianz turned off to see if WPBI works?

    It sounds like having WPBI on along with other plugins causes an issue, but unfortnately I can’t see what that issue is since you of course need the pages to load.

    • This reply was modified 2 years, 10 months ago by joeyoungblood.
    Plugin Author joeyoungblood

    (@joeyoungblood)

    Hi Miguel,

    Anymore information on this issue? Were you able to test WPBI without those other plugins active?

    Thread Starter miquelpontes

    (@miquelpontesgmailcom)

    Hi @joeyoungblood , apologies for not answering earlier.
    I have tried deactivating both Complianz and Jetpack but the problem persisted. Then I checked which other plugins have been updated in the time range the problem appeared, and I think I found it:
    The plugin “WP Cloud Plugin Out-of-the-Box (Dropbox)” version 1.21.1 by “WP Cloud Plugins” seems to be the one causing the conflict. If I deactivate this plugin, WPBI works flawelessly, but reactivating it causes the website to break because of WPBI. Deactivating WPBI makes the website to work just fine (but the WPBI charts). Previous versions of that Dropbox plugin had no conflict with WPBI. Any ideas?

    Plugin Author joeyoungblood

    (@joeyoungblood)

    I can’t seem to find a changelog for their plugin. You might reach out and ask their dev team what they changed.

    Plugin Author joeyoungblood

    (@joeyoungblood)

    I see the charts are still not working on your site.

    Any word from the developers of WP Cloud Plugin Out-of-the-Box (Dropbox)?

    Thread Starter miquelpontes

    (@miquelpontesgmailcom)

    Developers of the WP Cloud Plugin Out-of-the-Box (Dropbox) ask for a lot of money to even begin talking to me. Is there a way to get a log of what is happening here? Obviously there’s a conflict among these two plugins. I’m considering the situation as a whole.

    Thread Starter miquelpontes

    (@miquelpontesgmailcom)

    I have tried and alternative access and finally reached their support team, and they are already investigating the problem. Hope to have good news soon.

    Plugin Author joeyoungblood

    (@joeyoungblood)

    Excellent to hear. Hopefully they find what is causing the issue!

    Thread Starter miquelpontes

    (@miquelpontesgmailcom)

    Good news from the Out-of-the-Box plugin developer:

    I can indeed reproduce the issue. It is a bit technical to explain what exactly happens, but the two plugins basically share some script libraries which are in conflict with each other. This is one of the drawbacks of using WordPress, as each plugin will have to load their own 3rd party script libraries, which can easily cause situations like this. Just a small difference in script version can already cause this problem.
    Nevertheless, I will try to update the plugin today so that the script library Out-of-the-Box loads can only strictly be used by Out-of-the-Box. I will keep you informed!

    Thread Starter miquelpontes

    (@miquelpontesgmailcom)

    Developer has produced a new version (1.21.2.1) of the Out-of-the-box plugin that solves the problem.

    Solution provided was: “I think that I managed to resolve the issue by placing the 3rd party library in the ‘namespace’ of Out-of-the-Box”.

    Plugin Author joeyoungblood

    (@joeyoungblood)

    Excellent to hear! Tell them we said thank you!

Viewing 11 replies - 1 through 11 (of 11 total)
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