wp_content

Do you mean that wordpress is installed in wordpress_content

no. but the file wordpress_content folders contains these folders (and one file):
backup
languages
plugins
themes
upgrade
uploads
index.php

sorry. from the start:

example.com/public/wordpress/
wordpress_content
wp_admin
wp_includes
files

It is the “wordpress_content” folder that we want to change to “wp_content”

Seems as if you have wordpress files in wordpress folder did you try domainname.com/wordpress

the string is as the hosting company set up. (have sll certificate).

We understand some plugins cant work with the folder name “wordpress_content”. e.g. Wish List.

So we’re trying change the folder name to wp_content. Is there another way?

WordPress shouldn’t work full stop with a wordpress_content folder. It needs to be called wp-content. You really need to go back to your hosts about this.

The hosting company aplus.net states that they don’t service wordpress when it is on our domain.

That’s Aplus.net

So, is there a way for us to change it?

Is this a new install?

No, it is about 3 months old. But populated with content. We’re trying to add wish list and this is when we noticed the naming problem.

Who installed WordPress in the first place?

the hosting company. then they moved it to our website because we needed to add plugins. That’s when they say they no longer support it.

They claim the default at installation is wordpress_content

They claim the default at installation is wordpress_content

No – that is NOT part of any WordPress default install. A default install would look like:

example.com/public/wordpress/
wp-content
wp_admin
wp_includes
files

Since they must have made this change, then they need to change it back again – if only because they are the only ones who know what they did in the first place.