Testimonials Pro not working and no support?

  • Resolved allmyhoney

    (@allmyhoney)


    8 years, 1 month ago

    Hi there, I have been emailing from my account about the Testimonial Pro version from your website for the past 2 weeks now without reply? Are you providing support anymore regarding the Pro version or has it been discontinued? I would of course not post here but I have simply not had a reply back from you on the topic.

    Any help would be much appreciated here.

    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Ristretto Apps

    (@handsomeapps)

    Hey there,

    I’m so sorry that you’ve not heard back from us. I’ll look into what’s going on – thus far we haven’t received anything, but we just did an update to our site, so let me make sure our contact form is working properly.

    Thread Starter allmyhoney

    (@allmyhoney)

    Hi there, I just got your email, I will reply to that, looks like I was in your spam trap, nice to know you guys are still going anyways.

    Plugin Author Ristretto Apps

    (@handsomeapps)

    Hey allmyhoney,

    Thanks for the update. I’m going to post your reply back here as it may help others if they’re experiencing issues with alignment not working for testimonials:

    “I actually found the issue, if you have Yoast SEO installed and do not have a page title and description specified on that page in question where you are using the Testimonials shortcode then the styling will not work correctly. You simply have to have a page title and description on Yoast SEO or else deactviate their plugin entirely which of course is not really something I can do if you are SEO’ing your site alot. Anyways I found the issue and of course put in a title and description but maybe its a conflict you guys can look at for the future?”

    This could be helpful for others out there. Also, it seems that if you simply disable the Facebook and Twitter Card Meta data features under the Social link in Yoast SEO, that may also work.

    Plugin Author Ristretto Apps

    (@handsomeapps)

    Closing ??

Viewing 4 replies - 1 through 4 (of 4 total)
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