WP Ultimate CSV Importer Stopped Working

Hi,

The problem seems to be in server configuration side. Kindly increase the following value in your php.ini file to import the record.
1.post_max_size
2.max_input_time
3.max_input_vars
4.max_execution_time

Side note to @balasmackcoders Please don’t use signatures in these forums. That’s not permitted here.

Sorry for adding the Signature. I have updated my previous response and will not use it in the future.

Thanks for correcting me.

@balasmackcoders – Thank for your reply.

This is what I initally suspected however I have checked and all my specs meet or exceed the plugin’s suggested requirements, please see the screenshot.

https://s30.postimg.org/xnajuc8hd/Screen_Shot_2015_12_31_at_14_06_14.png

Kindly attach the sample csv file. We will provide the solution for the issue.

You can’t “attach” files in the forums, but you can provide a Dropbox link…

@anithab

Here is a sample of my data:

https://www.dropbox.com/s/t87s7kbc89szu9l/sample.csv?dl=0

The columns ‘DURATION’, ‘URL’, ‘THUMB’, ‘LARGE’ are all custom fields which I map once the file has uploaded.

As I said above I have been using the same template for all my imports and all have worked.

Thanks

Hi,

Kindly increase the max_execution_time value in your php.ini file. Still if you face the problem kindly create a ticket in our helpdesk to resolve the problem in your environment.

@bala Sundar and @anithab apologies for the interruption. Are you two separate people operating from the same location, or the same person operating under two different accounts?

@james Huff We are two separate people operating from same location for Smackcoders . @anita is a developer and I handle the support.

@bala Sundar – Managed to get it working again, increased the memory_limit in the php.ini file to 128M and seems to be running smoothly again.

@bala Sundar excellent, a few recommendations to avoid any confusion or incidents:

1. @anithab should be replying under the smackcoders account, so it carries the coveted “Plugin Author” badge which tells users it’s ok to trust the replies are from the developer.

2. You might want to either consider adding “Ultimate CSV Support” to your name, or also replying under the same smackcoders account.

These aren’t requirements, but to the casual observer, you both look like just two other users of the plugin who are oddly asking people to attach CSV files and create tickets in help desks. ??

Oh, and a third recommendation now that my coffee is kicking in:

3. Create a new account called maybe “ultimate_csv_support” and just have everyone share that account when doing support.

Again, these aren’t requirements, but to the casual observer, you both look like just two other users of the plugin who are oddly asking people to attach CSV files and create tickets in help desks. ??

@james Huff: Thank you for your suggestion, we’ll create a new user to support all our WordPress plugins.

You’re welcome!