WP top admin bar but no dashboard after login

  • Tech person left and gave me instruction on accessing the WordPress install on HostGator. When I log in, I get just the admin bar across the top with no dropdown for profile and site. I have read multiple posts that deal with this but I am too inexperienced with WordPress to go it alone. I need help. Looks like I can either rename the plugins folder or edit the database plug-in record. Most of the posts don’t say how to re-enable the plugins if the dashboard still does not function. The website is still up but we cannot edit it.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

  • Hi, @jerry4565

    The first thing you try is to go to your root directory either through FTP or by hosting provided Cpanel and navigates to the folder wp-content/plugins. Now rename the plugin folder name to old_plugin and visit the admin, if you get access to your dashboard then you rename it to original and check by activating and deactivating the plugin one by one. Once you get the same error again so this mean that a particular plugin making this problem. Repeat the process again and keep deactivate the plugin which caused an error and contact their support to fix.

    Second Try: Go to your FTP or Cpanel and on the root directory there will be a file named “.htaccess” usually it is a hidden file so might you need to find it by searching it on your root and make visible all hidden files. Again you need to rename it like “.htaccess_old” and check the site, this might get you access.

    Third Try: Go to FTP or Cpanel and make sure all folders and files have the file permission as 744 or 755. Specifically, the folder named “wp-admin” simply right-click on it and the last option on drop down is file permission.

    Please let me know if this solved the problem.

    Thanks

    Thread Starter jerry4565

    (@jerry4565)

    On the first thing…what if I don’t get access to the dashboard after renaming the file? Will the plugins restart when I name it back to the original name? Or do you need the dashboard to restart the plugins?

    Does the website go down during this process?

    Jerry

    Thread Starter jerry4565

    (@jerry4565)

    syednabeel,

    The first option did not work.

    The second option did not work.

    The third option permissions:
    wp-admin = 755
    all folders within wp-admin = 755
    all files within wp_admin = 644

    Any other ideas?

    Jerry

    Thread Starter jerry4565

    (@jerry4565)

    Also, I can no longer access the admin login URL.

    error = Sorry, you are not allowed to access this page.

    Jerry

    Thread Starter jerry4565

    (@jerry4565)

    admin page access did come back after about 10 minutes.

    Jerry

    Hi, @jerry4565
    Just in case you didn’t get access to the dashboard so you can simply rename it back to the original one. When you rename the plugin folder name then no plugin will be shown to you onto the dashboard which means that the error is coming from one of your plugins.

    No, but its effect due to plugins. However, this is just a test. once you found that plugin which is effecting your dashboard then you just have to deactivate that.

    Thanks

    Thread Starter jerry4565

    (@jerry4565)

    None of that worked at all. Still no dashboard access. Any other suggestions?

    Jerry

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘WP top admin bar but no dashboard after login’ is closed to new replies.