WP Support Plus plugin issue

  • Resolved mjming81

    (@mjming81)


    7 years, 11 months ago

    I’ve just downloaded WP Support Plus plugin and it looks great with the blue button but it won’t work with “Support Ticket”. All that happens within two seconds the button just shoots back to its default position. Skype Chat and Skype Call appear to be working OK.
    I gone over the setting several times and have no idea what I missed. Can you help?
    I ticked the “Allow users to make a ticket public/private from front end” in desperation but that made no difference.

    Michael J Ming

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter mjming81

    (@mjming81)

    All resolved. The instructions could have been made more clearer- had to figure some things out logically myself.

    Hi Mjming81,
    Can you explain to me how you figured this out?
    I have the same issue and asked the support forum to help but got no response.
    Thanks

    Thread Starter mjming81

    (@mjming81)

    Glad to help. Yes, I found the instructions a little vague but it is simple to activate once you know what to do..I am presuming you have the button showing-that’s in the settings under “Enable Support Button”.
    Firstly preferably you need to create a new page to redirect the button and insert the short code [wp_support_plus]. This is mine with nothing added except for the short code – https://www.this-internet-thing.productpact.com/wp/contact-support/
    I have no log in facility on my blog as it’s not a member site so all you need to is tick the box that says “Enable Guest Tickets” in settings and there you have it.

    Alll the best with your new support portal
    Michael

    Thread Starter mjming81

    (@mjming81)

    Just a further update on my Support Plus issues. I finally sorted out the email redirect issue by adding the same email in each time including the admin email- saves confusion.That’s in the settings>email notification>mail settings(2) and administrator notifications(1).All three boxes have the same email address.
    The submitted test request redirected to that email as it should. The request is also in the admin at the “Support Plus” icon link.
    Right now I’m trying to figure out a way for the sender to have the ticket link included in their notification email The only way they can get to their request is by going back to the support button and from there to “Have Ticket ID?”. The ticket id is in the subject line of the notification email.

    All the best
    Michael

    • This reply was modified 7 years, 11 months ago by mjming81.
    Plugin Author Pradeep Makone

    (@pradeepmakone07)

    Hi there,

    Right now I’m trying to figure out a way for the sender to have the ticket link included in their notification email The only way they can get to their request is by going back to the support button and from there to “Have Ticket ID?”. The ticket id is in the subject line of the notification email.

    You can include ticket url templete for email notification. For this, please go to Support Plus > Email Templates > Reply Ticket, you’ll understand it there.

    Thank you both. I believe I have resolved the issue. (Just need to do some proper testing)

    Thread Starter mjming81

    (@mjming81)

    Doh! How did I miss that,thank you ‘Plugin Author’. I added the extra details and the right code and the test results are perfect. Thank you for such an excellent addition to our WP Blogs.

    Michael

    • This reply was modified 7 years, 11 months ago by mjming81.
Viewing 7 replies - 1 through 7 (of 7 total)
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