WP Statistic Plugin doesn’t work correctly

  • Resolved suomi82

    (@suomi82)


    1 month, 4 weeks ago

    Hello everybody!

    Since the last Update of WP Statistics, the plugin doesn’t count correctly any more. Normally I had round about 250 visitors per day, but now it onlny counts round about 30 per day.

    And what also doesn’t work is the widget of the “referrals from search engines”. The window is totally empy for weeks now! Only when I switch to the current day, there will be shown some data. But all other dates doesn’t work. There is only an empty window.

    Please note: I am totally sure, that this error has nothing to do with any other wordpress plugin, because also when I deactivate all plugins and activate only wp statistics, the window of the “referrals from search engines” stays empty. But another statistics plugin I use count the visits from search engines. So this must be a bug in the software of wp statistics itself.

    Could you please give me a feedback to my problem? How can I solve it? Or are you preparing any update to fix this?

    Greetings Finntastic

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Matthew

    (@mhdizmni)

    Hi @suomi82,

    Thank you for opening the thread!

    Could you please send us a copy of your Site Health information? You can find it by going to Tools > Site Health > Info and clicking on “Copy site info to clipboard”.

    Regarding the referral issue, we are aware of the problem, and our team has already begun investigating it. I will make sure to update you as soon as we have a resolution.

    Thank you for your cooperation and patience!

    Best regards

    Thread Starter suomi82

    (@suomi82)

    Hi there,

    thank you for your answer. Then I think, I will wait for the next plugin-update.

    Let’s see, if the update will solves not only the “referrals from search engines error” but also the counting error.

    If the plugin still doesn’t count right, I will tell you and we can then investigate further.

    Thanks and greetings
    Finntastic

    Plugin Support Matthew

    (@mhdizmni)

    Dear @suomi82,

    We have released version 14.10.2, which addresses the issue in “Search Engine Referrals” section.

    Please update the plugin to the latest version, and feel free to reach out if you encounter any further issues.

    Thank you for your patience and understanding!

    Regards

    Thread Starter suomi82

    (@suomi82)

    Moi Matthew,

    I updated the plugin wp statistics and after that update it worked for some days.

    But today the problems with the “Referrals from search engines” came back.

    Furthermore, now also the section “verweisende Websites” doesn’t count correct.

    Could you please check, why these errors are still there?

    Kiitos (thank you)
    Finntastic

    Hi

    I have same problem, and I update the plugin

    What can I do more?

    Thanks

Viewing 5 replies - 1 through 5 (of 5 total)
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